A system and method for telephone integrated cloud crm

A telephone and telephone line technology, applied in the field of customer relationship management, can solve problems such as the inability of wireless mobile phones, and achieve the effect of promoting the development of informatization, enhancing loyalty, and improving care.
CN107833064BActive Publication Date: 2022-02-01商客通尚景科技江苏有限公司
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Patents(China)
Current Assignee / Owner
商客通尚景科技江苏有限公司
Publication Date
2022-02-01

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Abstract

The present invention provides a system and method for telephone integrated cloud CRM. The system includes a USB telephone recording box, an agent client and a cloud CRM server, a fixed telephone and / or a wireless mobile phone; The client sends a message to notify the cloud CRM server, and after receiving the notification, the cloud CRM server pushes a message to the browser of the agent client to realize the pop-up screen of the incoming call; when the call is made, if the agent client detects that the agent clicks Press the dial button on the interface of the agent client, then send an http notification message to the cloud CRM server, and after receiving the http notification message, the cloud CRM server judges whether there is an established connection with the agent client If there is a socket connection, the cloud CRM server notifies the agent client to call the driver to call out. The invention can take the initiative in the conversation process, improves the enterprise's care for customers, and also improves the enterprise brand and the customer's loyalty to the enterprise.
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Description

technical field

[0001] The invention relates to the field of customer relationship management, in particular to a system and method for telephone integrated cloud CRM. Background technique

[0002] In recent years, with the rapid development of the Internet, enterprise communication is also in continuous development. Large enterprises have their own independently deployed call center systems. They set up local servers to build local CRM systems, which can maintain and manage customers well. However, the cost of deploying a call center for small and medium-sized enterprises is relatively high, which makes it impossible for most small and medium-sized enterprises to combine traditional phones with cloud CRM systems. Although some small and medium-sized enterprises can use CRM (Customer Relationship Management, customer relationship management) software on PCs to assist enterprises in managing and saving customer information and communication records and memos with customers, t...

Claims

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