Human-computer dialogue method and system based on semantic framework

A semantic framework and man-machine dialogue technology, applied in semantic analysis, natural language data processing, instruments, etc., can solve problems such as unrecognizable users, unintelligible answers and question words, and decreased user experience, so as to increase user experience Effect

Active Publication Date: 2021-05-18
XIAMEN KUAISHANGTONG INFORMATION TECH CO LTD
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AI Technical Summary

Problems solved by technology

However, due to the Chinese language problem, there are often multiple expressions and word habits for the same question, resulting in incomprehensible answers and question words, or failure to identify the user's problem, resulting in a decline in user experience

Method used

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  • Human-computer dialogue method and system based on semantic framework
  • Human-computer dialogue method and system based on semantic framework

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Embodiment Construction

[0035] In order to make the technical problems, technical solutions and beneficial effects to be solved by the present invention clearer and clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0036] Such as figure 1 Shown, a kind of man-machine dialogue method based on semantic framework of the present invention, it comprises the following steps:

[0037] a. Create a theme forest structure tree according to the original corpus, and extract entity attributes corresponding to each theme type in the theme forest structure tree;

[0038] b. Utilize the subject forest structure tree to generate a semantic framework model, and map the entity attributes of the subject forest structure tree to corresponding semantic slots in the semantic framework ...

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Abstract

The invention discloses a human-computer dialogue method and system based on a semantic framework, which creates a theme forest structure tree based on original corpus and uses the theme forest structure tree to generate a semantic framework model, and maps entity attributes of the theme forest structure tree to the semantic framework The corresponding semantic slot in the model; during the man-machine dialogue, match the topic type of the visitor's question, and fill the visitor's question into the semantic slot in the semantic framework model corresponding to the topic type; The visitor's question in the slot is mapped to the entity attribute of the theme forest structure tree; finally, the theme forest structure tree performs question matching from the knowledge base according to the visitor's question, and feeds back the answer corresponding to the matched question to the visitor; thus ensuring accurate On this basis, it can ensure the accuracy of answers and improve communication efficiency, and can actively interact with visitors to increase user experience.

Description

technical field [0001] The invention relates to the technical field of artificial intelligence, in particular to a man-machine dialogue method based on a semantic framework and a system applying the method. Background technique [0002] With the popularization and application of the Internet and e-commerce, and the development of artificial intelligence technology, intelligent customer service is becoming more and more common. Intelligent customer service is an industry-oriented application developed on the basis of large-scale knowledge processing, involving large-scale knowledge processing technology, natural language understanding technology, knowledge management technology, automatic question answering system, reasoning technology, etc., and has industry versatility. It not only provides fine-grained knowledge management technology for enterprises, but also establishes a fast and effective technical means based on natural language for communication between enterprises an...

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06F16/35G06F16/34G06F40/295G06F40/35
CPCG06F40/295G06F40/30
Inventor 蔡振华肖龙源谭玉坤李稀敏刘晓葳
Owner XIAMEN KUAISHANGTONG INFORMATION TECH CO LTD
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