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A work order transaction processing method and a work order transaction processing system

A transaction processing and event processing technology, applied in the Internet field, can solve problems such as inability to improve user efficiency, use is not user-friendly, and low input efficiency, and achieve advanced forecasting and early warning services, increase input rate, and improve accuracy.

Active Publication Date: 2021-04-30
GUIZHOU BAISHANCLOUD TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In terms of use, the traditional business system passively waits for the user's input, resulting in delayed input or even no input, and there are problems such as insufficient user-friendliness in use, rigid process, and low input efficiency, which cannot bring real efficiency improvement to users

Method used

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  • A work order transaction processing method and a work order transaction processing system
  • A work order transaction processing method and a work order transaction processing system

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Experimental program
Comparison scheme
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specific Embodiment

[0084] The application scenario of this specific embodiment is customer feedback service abnormality.

[0085] After-sales personnel receive information from customers, and send information to the interaction module through designated information flow channels (such as instant messaging tools, consoles, etc.), and the interaction module constructs work order creation events according to the analysis results, or, after-sales personnel in the designated information flow The channel and relevant personnel send information, the system listens to relevant keywords, and automatically builds a work order creation event.

[0086] The creation event enters the event processing module and is executed by the event processing module. The event processing module calls the work order processing module to create a transaction work order composed of participant nodes, and joins the work order participant node with the after-sales personnel as the creator, and formats the transaction work orde...

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Abstract

The invention discloses a work order transaction processing method and a work order transaction processing system. The method includes: determining that a work order needs to be created, and constructing a creation event of the work order; executing the creation event, and establishing a Work order, determine the creator of the work order as the initial participant node, control the participant to invite participants related to this work order to join or receive the active request of the participant to join the participant node in charge of the work order, Controlling participants in the work order to work on the portion of the work order they are responsible for until the work order is completed and closed. The active, interactive and intelligent work order transaction processing method and system provided by the present invention can improve transaction management efficiency, reduce operating costs, and achieve real improvement in work efficiency.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to a work order transaction processing method and a work order transaction processing system. Background technique [0002] In Internet companies, especially in fast-growing start-up companies, company employees need to face a large number of creative work tasks every day, most of which require multi-person collaboration to complete. Multi-person collaborative affairs require communication between people and finally reach a consensus. Tools such as e-mail and instant chat have effectively improved the timeliness of messages, but they have not really improved the efficiency of transaction management. How to increase the speed of information flow more efficiently and intelligently and achieve truly higher work efficiency requires a complete intelligent interactive work order transaction platform. [0003] The traditional work order transaction system is based on a fixed process...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q10/10G06Q10/06
CPCG06Q10/06311G06Q10/103
Inventor 林程苗辉
Owner GUIZHOU BAISHANCLOUD TECH CO LTD