A custom intent classification operating system

Abstract

A custom intent classification operating system including server and client hardware devices, and the operating system installed on the server side, an operating system connects the server end and theclient end hardware device, characterized in that the operating system comprises a service support automation subsystem, a customer self-service subsystem and a customer intention management subsystem, wherein the operating system records customer basic information, customer orders, customer use resources, customer payment status, and communication records between customer and sales, customer service personnel, and is shared by each subsystem. The invention has simple structure and reasonable design. The customer intention classification operating system inputs all the customer information into the system, establishes classification according to the customer intention, conducts unified management, facilitates employees to inquire about the customer information, and can be established as afirst customer, a potential customer, a documentary customer, a intended customer, a transaction customer, which has strong practicability and is suitable for popularization and use.

Description

technical field [0001] The invention relates to the technical field of customer intention classification systems, in particular to a customer intention classification operating system. Background technique [0002] In the process of enterprise development, customer management is particularly important. Although the number of customers is small at the beginning, with the increase of the number of customers, more and more customer data, classification management is very difficult. "Intended customers" are customers who have not actually concluded a transaction with the unit, but have expressed a transaction intention. Intended customers are potential customers, and they may also be future customers. We should not ignore these customers because they have not had transactions with our unit, but carefully investigate and analyze them. Market development ability, abundant funds, and intentional customers who emphasize credibility will contact, guide, cultivate, and help them, so ...

AI Technical Summary

Problems solved by technology

[0003] However, at present, in the process of enterprise management, employees generally use words to record their intended customers. Although this management method is simple and easy to implement, it is generally only suitable for the management of a small number of customers. The management method is inefficient and not easy to query, which is not conducive to the development of enterprise performance

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