A method and a platform for fast repair service
A fast and platform-based technology, applied in the direction of instruments, data processing applications, office automation, etc., can solve problems such as wasting time, missing and miscommunication of repair report information, so as to avoid information leakage or miscommunication, improve maintenance efficiency, and improve The effect of user experience
Inactive Publication Date: 2019-01-22
陈颖
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Problems solved by technology
The existing fault repair method needs to transmit information through a third party, which wastes time; and there may be leakage or miscommunication of repair report information, which affects the maintenance progress and efficiency
Method used
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[0061] The preferred embodiments of the present invention will be described below in conjunction with the accompanying drawings. It should be understood that the preferred embodiments described here are only used to illustrate and explain the present invention, and are not intended to limit the present invention.
[0062]The present invention provides a method and platform for fast repair service, emphasizing the timeliness of information matching and feedback, aiming to automatically match the corresponding maintenance personnel for the repair information of the repair requester based on the Internet, eliminating the need for a third party to transmit the repair information , to avoid information leakage or miscommunication that may occur during the transmission process, improve maintenance efficiency, and also improve the user experience of repairers. Based on the idea of the method and platform of the quick repair service of the present invention, the method and platform o...
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The invention discloses a method and a platform for fast repair service, the method includes: receiving the repair reporting information input by the repair reporting person, analyzing the repair request information to match the corresponding serviceman for the repair request information, and obtaining service information corresponding to the matching serviceman; feeding back the matched service information to the repair applicant for selection for confirmation by the repair applicant; according to the confirmation instruction triggered by the maintenance applicant, determining the corresponding maintenance applicant, and generating an electronic maintenance work order according to the maintenance application information and the determined service information for the maintenance applicantand the maintenance applicant to view. The invention has the beneficial effect of automatically matching the repair application information of the repair applicant with the corresponding maintenance person based on the Internet, eliminates the third party of transmitting the repair application information, avoids the problem of missing or mistransmitting the information in the transmission process, improves the maintenance efficiency, and improves the user experience of the repair applicant at the same time.
Description
technical field [0001] The invention relates to the technical field of fault reporting, in particular to a method and platform for fast repair reporting services. Background technique [0002] At present, when users need to repair household appliances, switch sockets, pipes and other daily things, they usually report the fault to a maintenance company by telephone or the Internet, and the customer service personnel of the maintenance company will record the fault information described by the user; Subsequently, the customer service personnel are required to inform the corresponding maintenance personnel of the failure information reported by the user, and the maintenance personnel rush to the corresponding maintenance location for maintenance according to the failure information provided by the customer service personnel and the user information of the maintenance application. The existing fault repair method needs to transmit information through a third party, which wastes ...
Claims
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IPC IPC(8): G06Q10/00G06Q10/10
CPCG06Q10/103G06Q10/20
Inventor 陈颖
Owner 陈颖