Task assignment method, device and storage medium

Abstract

The invention relates to big data processing and discloses a task distribution method. Firstly, the method determines the type of the task by analyzing the description information of the task in the task reporting request. And then filtering out the designated object which has handled the type task from all the designated objects as the second user to carry out the subsequent scoring screening step; Finally, according to the attribute information of the task in the task submission request, the time limit of the task is determined, and according to the historical data corresponding to the timelimit of the task of the second user, the score reflecting the skill level of each second user is calculated, and the second user with the highest score is selected as the target object, and the taskis assigned to the target object. The invention also discloses an electronic device and a computer storage medium. By using the invention, the accuracy of task distribution can be improved, and the task processing efficiency can be improved.

Description

technical field [0001] The present invention relates to the technical field of data processing, in particular to a task allocation method, an electronic device and a computer-readable storage medium. Background technique [0002] With the development of the company / enterprise, the category and quantity of reporting tasks of the company / enterprise will also increase, for example, maintenance, system maintenance, network, mailbox and other events. The current method of handling reported events is to randomly assign handlers. There may be a problem that the field of expertise of the handler does not correspond to the category of the reported event. Because the field of expertise of the handler largely determines the processing efficiency of the reported event, therefore, The way handlers are randomly assigned to handle reported incidents needs to be improved. Contents of the invention [0003] In view of the above, the present invention provides a task allocation method, an ...

AI Technical Summary

Problems solved by technology

The current method of handling reported events is to randomly assign handlers. There may be a problem that the field of expertise of the handler does not correspond to the category of the reported event. Because the field of expertise of the handler largely determines the processing efficiency of the reported event, therefore, The method of randomly assigning handlers to handle reported incidents needs to be improved

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