A service distribution method and device

A business and business-type technology, applied in the computer field, can solve problems such as high labor costs and low distribution efficiency, and achieve the effect of reducing labor costs and improving efficiency

Pending Publication Date: 2019-05-28
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, the existing bank distribution methods rely too much on the experience of the lobby manager, and the labor cost is high and the distribution efficiency is low

Method used

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  • A service distribution method and device
  • A service distribution method and device
  • A service distribution method and device

Examples

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Embodiment Construction

[0038] The following will clearly and completely describe the technical solutions in the embodiments of the present application with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0039]It should be understood that the terms "comprising" and "having", as well as any variations thereof, are intended to cover a non-exclusive inclusion. For example, a process, method, system, product or device comprising a series of steps or units is not limited to the listed steps or units, but optionally also includes unlisted steps or units, or optionally further includes For other steps or units inherent in these processes, methods, products or apparatuses....

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Abstract

The embodiment of the invention discloses a service distribution method and device. The method is suitable for service process optimization. The method comprises the following steps of: obtaining a sample; acquiring voice information input by a user, obtaining a service keyword matched with the voice information; obtaining a target service corresponding to the service keyword, when it is detectedthat the service type of the target service is a manual type; requesting a queuing number of the target service from a number taking server, outputting the queuing number;, and when it is detected that the service type of the target service is a self-service type, obtaining a target service handling area of the target service, obtaining a target geographic position of the target service handling area, obtaining a target navigation route from the current geographic position of the user to the target geographic position, and outputting the target navigation route. By adopting the embodiment of the invention, the labor cost of service distribution can be reduced, and the service distribution efficiency can be improved.

Description

technical field [0001] The present application relates to the field of computer technology, and in particular to a service distribution method and device. Background technique [0002] At present, most banks mainly divert banking business through a combination of manual and number-taking machines. Usually, after the user enters the bank's business hall, the lobby manager of the bank will ask the user the business that the user needs to handle. The lobby manager judges the business type of the business based on experience. If the business is manual business, the lobby manager will take the manual business from the number machine. If the business is a self-service business, the lobby manager will inform the user of the corresponding handling method and guide the user to the self-service business area. [0003] However, the existing bank distribution methods rely too much on the experience of the lobby manager, and the labor cost is high and the distribution efficiency is low....

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/10G06Q40/02G07C11/00
Inventor 周涛涛周宝王丽华贾怀礼
Owner PING AN TECH (SHENZHEN) CO LTD
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