Remote video assistance method and system of pos machine, video assistance initiator and receiver
A POS machine and remote video technology, applied in the field of network communication, can solve the problems of sensitive information leakage, inability to obtain remote guidance, and inability to give accurate guidance, etc., so as to improve user experience and avoid sensitive information leakage
Active Publication Date: 2021-02-26
SHANGHAI AVCON INFORMATION TECH
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AI Technical Summary
Problems solved by technology
However, when customers encounter problems in the use of POS machines, they cannot obtain remote guidance and can only consult by telephone; and the remote instructors cannot give accurate information because they cannot know the real-time use of POS machines. guide
If the real-time information of the POS machine is sent to the remote instructor by means of taking photos or video recordings, there is a risk of sensitive information leakage
Method used
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[0061] Embodiments of the present invention are described below through specific examples, and those skilled in the art can easily understand other advantages and effects of the present invention from the content disclosed in this specification. The present invention can also be implemented or applied through other different specific implementation modes, and various modifications or changes can be made to the details in this specification based on different viewpoints and applications without departing from the spirit of the present invention. It should be noted that, in the case of no conflict, the following embodiments and features in the embodiments can be combined with each other.
[0062] It should be noted that the diagrams provided in the following embodiments are only schematically illustrating the basic ideas of the present invention, and only the components related to the present invention are shown in the diagrams rather than the number, shape and shape of the compo...
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The invention provides a remote video assistance method and system of a POS machine, a video assistance initiating end and a receiving end. The remote video assistance method comprises the following steps: receiving state information and an operation instruction of the POS machine sent by an associated POS machine through a serial port; sending a remote video request and the state information andthe operation instruction of the POS machine to a server; and establishing video connection with a remote video receiving end based on the server so as to obtain POS machine operation remote assistance of the remote video receiving end. According to the remote video assistance method and system of the POS machine, the video assistance initiating end and the video assistance receiving end, real-time online POS machine use guidance can be carried out based on a remote video mode, safety and effectiveness are achieved, and the user experience is greatly improved.
Description
technical field [0001] The present invention relates to the technical field of network communication, in particular to a remote video assistance method and system for a POS machine, a video assistance initiator and a receiver. Background technique [0002] The POS machine reads the magnetic stripe information of the cardholder on the bank card through the card reader. The POS operator enters the transaction amount, and the cardholder enters the personal identification information (that is, the password). The POS machine passes this information through the UnionPay center to upload Send it to the card issuing bank system to complete the online transaction, give the information of success or failure, and print the corresponding bill. The application of POS machines realizes the online consumption of bank cards such as credit cards and debit cards, which ensures the safety, speed and accuracy of transactions, avoids complicated labor such as manual query of blacklists and press...
Claims
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IPC IPC(8): H04N7/14H04N7/18G07G1/14
Inventor 刘罡
Owner SHANGHAI AVCON INFORMATION TECH