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Service quality inspection method and device, storage medium and electronic device

A business and business parameter technology, applied in the computer field, can solve problems such as single business quality inspection content and inaccurate quality inspection results, and achieve the effect of overcoming low accuracy and improving accuracy

Pending Publication Date: 2019-08-20
TENPAY PAID TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Embodiments of the present invention provide a service quality inspection method and device, a storage medium, and an electronic device to at least solve the technical problem that the quality inspection result is not accurate enough due to the single content of the service quality inspection

Method used

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Embodiment Construction

[0045] In order to enable those skilled in the art to better understand the solutions of the present invention, the following will clearly and completely describe the technical solutions in the embodiments of the present invention in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only It is an embodiment of a part of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts shall fall within the protection scope of the present invention.

[0046] It should be noted that the terms "first" and "second" in the description and claims of the present invention and the above drawings are used to distinguish similar objects, but not necessarily used to describe a specific sequence or sequence. It is to be understood that the data so used are interchangeable under appropriate ...

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Abstract

The embodiment of the invention discloses a service quality inspection method and device, a storage medium and an electronic device. The service quality inspection method comprises the steps: acquiring a target recorded video to be subjected to quality inspection, wherein the process that a target object handles a target service is recorded in the target recorded video; separating a target audio and a target image from the target recorded video; determining a verification result obtained by verifying the service parameter set matching the target service according to the target audio and the target image; and generating a quality inspection report matching the target recorded video according to the verification result. The service quality inspection method can solve the technical problem that the quality inspection result is not accurate enough due to the fact that the service quality inspection content is single.

Description

technical field [0001] The present invention relates to the field of computers, in particular to a service quality inspection method and device, a storage medium and an electronic device. Background technique [0002] Today, more and more industries are paying attention to the quality of customer service. Among them, for some important businesses that require staff and customers to handle face-to-face, image acquisition equipment and audio recording equipment are often used to record important links in the business handling process. In this way, while ensuring that the business handling process can be archived in a timely and accurate manner, it will also facilitate the review and quality inspection of the compliance of the business handling. [0003] However, the inventors found that in the current methods of quality inspection of business compliance provided by related technologies, usually only a single-dimensional inspection can be performed, such as using standard term...

Claims

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Application Information

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IPC IPC(8): G06K9/00G06K9/20G06F17/27G10L15/26G06Q10/06
CPCG06Q10/06395G10L15/26G06V20/41G06V10/22G06F40/295G06F40/30Y02P90/30
Inventor 谢姗姗辛愿王鑫宋智刚林盛富梁智邦卢鲤张翔张鹏高源庆
Owner TENPAY PAID TECH
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