Intelligent customer service method and device, equipment and readable storage medium
A technology of intelligent customer service and customer service, applied in the field of financial technology, which can solve the problems of difficult users' professional knowledge acquisition needs and other problems
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[0056] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.
[0057] The present invention provides a method for intelligent customer service. In an embodiment of the method for intelligent customer service, refer to figure 1 , the intelligent customer service method includes:
[0058] Step S10, when receiving a customer service request, acquiring input information based on the customer service request;
[0059] Step S20, according to the input information, determine the domain and type of conversation to be held;
[0060] Step S30, selecting a target knowledge base from preset knowledge bases according to the domain to be spoken to obtain the target data corresponding to the input information, and selecting a robot to be spoken to according to the type of conversation to be held;
[0061] Step S40, returning the target data to the user with the preset conversation style of th...
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