A voice processing method, device, storage medium and electronic equipment

A voice processing and processor technology, applied in the field of signal processing, can solve the problems of inability to effectively distinguish the voice of the customer and the voice of others, and high error processing rate

Active Publication Date: 2021-09-10
出门问问创新科技有限公司 +1
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] In view of this, the embodiment of the present invention proposes a voice processing method and device to solve the problem that the system cannot effectively distinguish the customer's voice from other people's voice, and the error processing rate is high

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  • A voice processing method, device, storage medium and electronic equipment
  • A voice processing method, device, storage medium and electronic equipment
  • A voice processing method, device, storage medium and electronic equipment

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Embodiment Construction

[0040] The present invention is described below based on examples, but the present invention is not limited to these examples. In the following detailed description of the invention, some specific details are set forth in detail. The present invention can be fully understood by those skilled in the art without the description of these detailed parts. In order not to obscure the essence of the present invention, well-known methods, procedures, procedures, components and circuits have not been described in detail.

[0041] Additionally, those of ordinary skill in the art will appreciate that the drawings provided herein are for illustrative purposes and are not necessarily drawn to scale.

[0042] Unless the context clearly requires, throughout the specification and claims, "comprises", "comprises" and similar words should be interpreted in an inclusive sense rather than an exclusive or exhaustive meaning; that is, "including but not limited to" meaning.

[0043] In the descr...

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Abstract

The embodiment of the present invention proposes a speech processing method, device, storage medium and electronic equipment, by detecting greetings according to the received first audio signal, and extracting the speech features of the first audio signal in response to the detection of the greeting As a reference speech feature, in response to receiving a second audio signal, extract the speech feature of the second audio signal, determine the similarity between the speech feature of the second audio signal and the reference speech feature, and respond to the similarity The degree is less than the first threshold, and the second audio signal is filtered to effectively distinguish the customer's voice from other people's voices, and solve the problem that the system will also perform voice processing when listening to other people's voices, resulting in mishandling , which reduces the mishandling rate of the system and enhances the availability of the system.

Description

technical field [0001] The invention relates to the field of signal processing, in particular to a voice processing method, device, storage medium and electronic equipment. Background technique [0002] Although the current automatic telephone customer service system has widely used speech recognition technology and noise suppression technology to recognize the customer's voice, if the user's environment is relatively noisy and there are multiple people talking, the system cannot effectively distinguish between the customer's voice and the voice of the customer. Other people's voices, when listening to other people's voices, the system will also perform speech processing to misprocess, which leads to a high rate of system misprocessing. Contents of the invention [0003] In view of this, the embodiment of the present invention proposes a voice processing method and device to solve the problem that the system cannot effectively distinguish the customer's voice from other pe...

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G10L25/03G10L25/30G10L17/22G10L25/78H04M3/51
CPCG10L17/22G10L25/03G10L25/30G10L2025/783H04M3/5166
Inventor 杨超
Owner 出门问问创新科技有限公司
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