Method and system for robot to imitate and learn speaking

Abstract

The invention discloses a method and a system for a robot to imitate and learn speaking and belongs to the technical field of intelligent robot. The method and the system comprises the following stepsthat the robot terminal converts questioning speech into questioning text and sends the questioning text back to the cloud server; the cloud server matches the questioning text with the question in the question bank; the cloud server sends the unmatched questioning text to a designated human customer service terminal through the robot terminal and the customer service staff will answer the questioning text in the form of text after receiving the questioning text; after receiving the answer text, the cloud server converts the answering text into the answering speech and plays the answering speech based on a virtual robot and a composite video on the virtual robot; and the questioning text, the questioning speech and the composite video are into the question bank. The method and the systemfor the robot to imitate and learn speaking not only enables the robot to answer the customer's questions in time, but also enables the robot to learn new questions that a customer didn't question before and answers that cannot be answered by the robot.

Description

technical field [0001] The invention belongs to the technical field of intelligent robots, and in particular relates to a method and system for a robot to imitate and learn to speak. Background technique [0002] In order to strengthen communication and exchanges with customers and prospective customers, and provide customers with better products and technical services, many businesses or institutions have specially set up their own customer service and after-sales technical service departments. The staff of these departments are offline or offline every day. The workload of communicating with customers online is very heavy, requiring repetitive and cumbersome question answers and guidance, and it is impossible to serve users online or on-the-job 24 hours a day, and merchants need to pay huge labor costs for this. Therefore, the traditional single manual customer service form can no longer meet the needs of users and the needs of enterprises to control costs. [0003] With ...

AI Technical Summary

Problems solved by technology

[0004] The purpose of the present invention is to provide a real-person online help robot, and a method and system for the robot to answer the same questions from now on, aiming at the defect or problem that the existing robot cannot answer customer questions because the content of the question bank is not rich enough, and needs to manually add the question bank.

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