Automatic data processing and analyzing system and method related to user experience test

An analysis method and analysis system technology, applied in the field of automatic data processing and analysis systems, can solve the problems of difficulty in measuring the accuracy of evaluation results, increasing experience evaluation data, insufficient sample size, etc., so as to eliminate subjective influences, save human resources, and save labor. cost effect

Active Publication Date: 2019-11-29
上海云扩信息科技有限公司
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  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The existing customer experience evaluation technology has high requirements on the quality of experience evaluation personnel, mainly interacting with actual customers through usability tests, interviews, questionnaires, etc., and after the implementation of experience evaluation, the collected audio, paper questionna

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  • Automatic data processing and analyzing system and method related to user experience test

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Embodiment Construction

[0041] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the drawings in the embodiments of the present invention.

[0042] In describing the present invention, it should be understood that the terms "upper", "lower", "front", "rear", "left", "right", "top", "bottom", "inner", " The orientation or positional relationship indicated by "outside", etc. is based on the orientation or positional relationship shown in the drawings, and is only for the convenience of describing the present invention and simplifying the description, rather than indicating or implying that the referred device or element must have a specific orientation, so as to Specific orientation configurations and operations, therefore, are not to be construed as limitations on the invention.

[0043] see figure 1 , a method for automatically processing and analyzing data about user experience testing, comprising the following s...

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Abstract

The invention discloses an automatic data processing and analyzing system and a method for user experience testing, and the system comprises an input module which is used for inputting voice, video and text pictures in a user experience testing process; a recognition module which is used for recognizing audios, text pictures and the like in the user experience test process as characters; an extraction module which is used for memorizing, sorting and classifying the recognized characters according to a preset classification mode; and a reporting module which is used for performing comparison, statistics, analysis and the like on the classified data according to a preset rule to generate corresponding experience report data or an experience report. Through a hardware and software combinationmode, effective data of a user experience test is automatically extracted, the data is intelligently processed, and finally an evaluation report is generated. Human resources are saved, working efficiency is improved, subjective influences of testers are eliminated by systematically collecting data, information mistakes and omissions are avoided, and the most real test data is completely restoredto be used for writing a test evaluation analysis report.

Description

technical field [0001] The invention relates to the technical fields of data statistics, user experience testing and computer software, in particular to a system and method for automatic data processing and analysis related to user experience testing. Background technique [0002] With the comprehensive popularization of the Internet and mobile Internet, the offline business scenarios of enterprises are implementing digital transformation, such as transferring offline business processing to APP or website. When more and more digital services appear on the client side, the competition for product experience intensifies. How to create a digital product with excellent customer experience is the key to competition among enterprises. Therefore, measuring the quality of customer experience design of digital products is an important part of creating excellent digital products. [0003] The existing customer experience evaluation technology has high requirements on the quality of ...

Claims

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Application Information

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IPC IPC(8): G06F11/36G06F16/906G06N3/00
CPCG06F11/3688G06F11/3692G06F16/906G06N3/008Y02D10/00
Inventor 刘春刚王正国张一池张杰吕诗宁江俊军陈宇王晟蔡奇宏
Owner 上海云扩信息科技有限公司
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