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Telephone Experience Method and Device for Intelligent Voice Dialogue Technology

An intelligent voice and technology technology, applied in voice analysis, voice recognition, instruments, etc., can solve the problems of irreversible time and economic cost, inexperienced entry, intentional customer churn, etc., to save time in purchasing decisions, The effect of good user experience and contract cancellation costs

Active Publication Date: 2022-02-18
AISPEECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Existing smart voice phone access products do not have an experience entry in the pre-sales stage, resulting in relatively high costs for users’ pre-sales consultation and a relatively long purchase decision cycle for customers
High potential for potential customers to eventually churn
In addition, if there is no pre-sales phone experience, users must wait for the product demo of the customized phone robot before they can actually experience the phone robot product situation, which also brings customization costs to the R&D personnel.
If the user is not satisfied with the product, the time and economic cost paid by both parties will be irreversible

Method used

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  • Telephone Experience Method and Device for Intelligent Voice Dialogue Technology
  • Telephone Experience Method and Device for Intelligent Voice Dialogue Technology
  • Telephone Experience Method and Device for Intelligent Voice Dialogue Technology

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Embodiment Construction

[0019] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0020] Please refer to figure 1 , which shows a flow chart of an embodiment of the intelligent voice dialogue technology telephone experience method of the present application. The intelligent voice dialogue technology telephone experience method of this embodiment can be applied to intelligent customer service centers, experience centers, etc. of...

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Abstract

The present invention discloses a method and device for telephone experience of intelligent voice dialogue technology, wherein, a method for telephone experience of intelligent voice dialogue technology includes: establishing a connection with a user via a communication network; Recognition and understanding to obtain the first intention of the user; and if the first intention is to experience the product, transfer to the experience center for interactive experience with different robots, wherein the experience center includes multiple Scenario customized robot. The method and device of the present application directly guide interested users to submit clues through robots, saving the cost of artificial seats. Furthermore, after entering the experience center, the multi-scenario experience can allow users to experience in advance and save users time for purchasing decisions.

Description

technical field [0001] The invention belongs to the technical field of voice processing, and in particular relates to a method and a device for telephone experience of intelligent voice dialog technology. Background technique [0002] In related technologies, most of the smart voice phone access products currently on the market need to be negotiated with smart voice companies and customized according to business scenarios. In the stage before contact and communication, users do not have any telephone channels to directly experience the quality of the telephone access products of smart customer service companies, and most companies only show telephone recording as a method of experience. If you want to directly experience the interaction with the phone robot, you can only know the real product situation of this intelligent voice company in the POC / DEMO stage after contacting the salesperson. [0003] The inventor found in the process of implementing the present application t...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G10L15/22G10L15/26
CPCG10L15/22G10L15/26
Inventor 于光
Owner AISPEECH CO LTD