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Answer matching method and device, electronic equipment and storage medium

A matching method and answer technology, applied in the field of deep learning, can solve problems such as the inability to focus on real answers, and achieve the effect of assisting in understanding user problems, accuracy and acceptance rate.

Active Publication Date: 2020-02-25
TAIKANG LIFE INSURANCE CO LTD +1
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  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The purpose of the present invention is to provide an answer matching method, device, electronic equipment and computer-readable storage medium, and then to at least to a certain extent overcome the mechanical answers caused by the limitations of related technologies caused by intelligent customer service when answering user questions, Questions that fail to focus on real answers

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  • Answer matching method and device, electronic equipment and storage medium
  • Answer matching method and device, electronic equipment and storage medium
  • Answer matching method and device, electronic equipment and storage medium

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Embodiment Construction

[0051]Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. In the following description, numerous specific details are provided in order to give a thorough understanding of embodiments of the invention. However, those skilled in the art will appreciate that the technical solution of the present invention may be practiced without one or more of the specific details, or other methods, components, devices, steps, etc. may be adopted. In other instances, well-known technical solutions have not been shown or descri...

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Abstract

The invention relates to an answer matching method and device, electronic equipment and a storage medium, and belongs to the technical field of deep learning. The method comprises the following steps:acquiring current state data from a dialogue record comprising a plurality of question and answer rounds; inputting the current state data into a pre-trained reinforcement learning model to obtain acandidate answer set which is output by the reinforcement learning model and corresponds to the current state data; obtaining user intention information, and screening the candidate answer set by using the user intention information to obtain a target answer set; and according to the distribution probability of each candidate answer in the target answer set, determining one target answer as a reply answer of the current question and answer round. The invention further discloses an answer matching device, electronic equipment and a computer readable storage medium. According to the method, theanswer is generated by combining the context and the user intention, so that the accuracy and the accepted rate of the answer can be greatly improved, and the defect of answer divergence in task-typemulti-round dialogues is overcome.

Description

technical field [0001] The present invention relates to the technical field of deep learning, in particular to an answer matching method, device, electronic equipment and computer-readable storage medium. Background technique [0002] In recent years, with the rapid development of computer technology and artificial intelligence technology, intelligent customer service systems have been more and more widely used, such as intelligent voice assistants, customer service assistants, chat robots, automatic question and answer robots, etc. Communication has established a fast and effective technical means based on natural language. [0003] The existing question-and-answer intelligent customer service system aims to generate answers and complete users' questions. Make the question and answer enter the mechanical knowledge point search mode. [0004] Therefore, it is necessary to provide a new answer matching method suitable for intelligent customer service systems to improve the ...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06N3/00G06Q30/00
CPCG06F16/3329G06N3/006G06Q30/012
Inventor 杜维李渊刘设伟
Owner TAIKANG LIFE INSURANCE CO LTD
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