Answer matching method and device, electronic equipment and storage medium

A matching method and answer technology, applied in the field of deep learning, can solve problems such as the inability to focus on real answers, and achieve the effect of assisting in understanding user problems, accuracy and acceptance rate.
CN110837548AActive Publication Date: 2020-02-25TAIKANG LIFE INSURANCE CO LTD +1
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Patent Information

Authority / Receiving Office
CN · China
Current Assignee / Owner
TAIKANG LIFE INSURANCE CO LTD
Publication Date
2020-02-25

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Abstract

The invention relates to an answer matching method and device, electronic equipment and a storage medium, and belongs to the technical field of deep learning. The method comprises the following steps:acquiring current state data from a dialogue record comprising a plurality of question and answer rounds; inputting the current state data into a pre-trained reinforcement learning model to obtain acandidate answer set which is output by the reinforcement learning model and corresponds to the current state data; obtaining user intention information, and screening the candidate answer set by using the user intention information to obtain a target answer set; and according to the distribution probability of each candidate answer in the target answer set, determining one target answer as a reply answer of the current question and answer round. The invention further discloses an answer matching device, electronic equipment and a computer readable storage medium. According to the method, theanswer is generated by combining the context and the user intention, so that the accuracy and the accepted rate of the answer can be greatly improved, and the defect of answer divergence in task-typemulti-round dialogues is overcome.
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Description

technical field

[0001] The present invention relates to the technical field of deep learning, in particular to an answer matching method, device, electronic equipment and computer-readable storage medium. Background technique

[0002] In recent years, with the rapid development of computer technology and artificial intelligence technology, intelligent customer service systems have been more and more widely used, such as intelligent voice assistants, customer service assistants, chat robots, automatic question and answer robots, etc. Communication has established a fast and effective technical means based on natural language.

[0003] The existing question-and-answer intelligent customer service system aims to generate answers and complete users' questions. Make the question and answer enter the mechanical knowledge point search mode.

[0004] Therefore, it is necessary to provide a new answer matching method suitable for intelligent customer service systems to improve the ...

Claims

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