A method and related device for establishing a video call through a short message link
A video call and short message technology, applied in image communication, television, service signaling, etc., can solve problems such as low communication efficiency between users and agents, reduced user experience, and inability to establish direct contact between customers and agents, so as to improve satisfaction and Enterprise marketing value, effect of improving user experience
Active Publication Date: 2021-05-14
SHANGHAI EGOO NETWORKS
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Problems solved by technology
[0003] However, these short messages usually only provide one-way external information transmission function, do not have the function of inbound interaction, and customers and agents cannot directly establish contact
For example, in a customer contact process, the channel can only be switched from the telephone channel to the SMS channel, and the contact will be terminated when the channel is switched to the SMS channel, resulting in low communication efficiency between the user and the agent, and reducing the user experience
Method used
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[0024] The embodiment of the present application provides a method and a related device for establishing a video call through a short message link, aiming at improving customer satisfaction and enterprise marketing value when calling an enterprise customer service number.
[0025] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. Based on the embodiments in this application, all other embodiments obtained by those skilled in the art without making creative efforts belong to the scope of protection of this application.
[0026] see Figure 1a One embodiment of the method for establishing a video call through a text message link in the embodiment of the present application includes:
[0027] 101. Receive the call request sent by the user, and...
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The embodiment of the present application discloses a method for establishing a video call through a short message link and related devices, which are used to improve customer satisfaction and enterprise marketing value when dialing enterprise customer service calls. The method in this embodiment of the application includes: receiving a call request sent by a user, and establishing a voice call connection between the user and an agent according to the call request; receiving a video call request sent by the user through the agent; responding to the video call request call request, generate a short message link, the short message link includes user information and the user's to-do business information; send the short message link to the user, so that the user sends a manual service request through the short message link, so The manual service request includes the user information and the to-do business information; a target agent is determined according to the manual service request, and a video call connection between the target agent and the user is established.
Description
technical field [0001] The embodiment of the present application relates to the field of call centers, and in particular to a method and a related device for establishing a video call through a short message link. Background technique [0002] In the current field of call centers, in the scenario of incoming / outgoing calls, sending text messages to users has become a common service. The short message that cooperates with the telephone channel can often bring higher customer satisfaction and higher marketing value to the enterprise because of its characteristics of easy storage and accurate transmission of information. For example, a call center can usually provide customers with business outlets Phone number query service, and send the phone number to the customer in the form of a text message, to avoid the situation that the customer cannot record the number in an outdoor scene or the number is wrongly recorded due to the noisy environment. Some call centers currently supp...
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IPC IPC(8): H04N7/14H04W4/14H04W4/20H04M3/51
CPCH04M3/51H04N7/147H04W4/14H04W4/20
Inventor 张蕊莉牛国超周平岳欣
Owner SHANGHAI EGOO NETWORKS