Automatic operation and maintenance management system and method

Abstract

The invention discloses an automatic operation and maintenance management system and method. The system comprises a Web application server configured to receive an operation and maintenance operationinstruction and determine an agent device based on the operation and maintenance operation instruction; a proxy device which is configured to receive the operation and maintenance operation instruction from the Web application server and establish a standardized protocol channel between the proxy device and at least one managed device corresponding to the operation and maintenance operation instruction according to the operation and maintenance operation instruction, and the standardized protocol channel refers to processing input and output formats of the protocol channel according to standardized requirements; and at least one managed device, wherein the managed device comprising pre-configured user information and a script client, the managed device being configured to receive an operation and maintenance operation instruction through the standardized protocol channel and execute the operation and maintenance operation instruction to generate a running result. According to the technical scheme of the embodiment of the invention, through the standardized protocol channel and the managed device subjected to standardized processing, the operation process is simplified, and the complexity of operation and maintenance management is reduced.

Description

technical field [0001] This application generally relates to the technical field of IT operation and maintenance management, and specifically relates to an automated operation and maintenance management system and method. Background technique [0002] IT operation and maintenance management refers to the work of maintaining and managing the operating environment (including physical network, software and hardware environment, etc.), operating system, etc. after the infrastructure construction is completed. For example, it can be to change and manage network equipment, server equipment, and Linux / Windows system operating conditions; to monitor and manage various application support software, such as databases, middleware, and various general or specific services. For example, changes and management of firewalls, DNS, containers, virtual systems, etc. [0003] With the increasing number of managed devices (also called operation and maintenance management objects, or operation ...

AI Technical Summary

Problems solved by technology

[0003] With the increasing number of managed devices (also called operation and maintenance management objects, or operation and maintenance objects), different operation and maintenance management objects require the support of different operation and maintenance management platforms / tools, but there are management Fragmentation, leading to poor information exchange between various management platforms

[0004] In addition, considering that the operation and maintenance management objects are distributed in different computer rooms and network environments, even for the same type of operation and maintenance management objects, due to the physical environment factors of the operation and maintenance management objects, they need to use different management platforms / tools for maintenance , further increasing maintenance difficulty and cost

At present, it is difficult to update the data between different management platforms synchronously, resulting in low efficiency of operation and maintenance management

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