Dial testing method and device, computer equipment and storage medium
A host, preset template technology, applied in monitoring/monitoring/test arrangement, automatic switching office, telephone communication, etc., can solve the problem of inability to effectively detect the quality of voice robot call service quality, to ensure the quality of call service and improve experience. Effect
Pending Publication Date: 2020-06-02
ONE CONNECT SMART TECH CO LTD SHENZHEN
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Problems solved by technology
[0003] Based on this, it is necessary to provide a dial testing method, device, computer equipment and storage medium for the above technical problems, which are used to solve the problem that the existing technology cannot effectively detect the call service quality of the voice robot (that is, the host to be tested) question
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[0028] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.
[0029] The dial testing method provided by the present invention can be applied in such as figure 1 An application environment in which a client communicates with a server over a network. Among them, the clients can be but not limited to various personal computers, notebook computers, smart phones, tablet computers and portable wearable devices. The server can be implemented by an independent server or a server cluster composed of multiple servers.
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The invention discloses a dial testing method and device, computer equipment and a storage medium. The method comprises the steps of obtaining continuous energy values fed back by a to-be-tested host;when the feedback continuous energy values are all within a preset energy range, establishing a communication connection between a to-be-tested service interface and the to-be-tested host; monitoringwhether the to-be-tested host sends out first preset voice data or not in the communication connection process through an audio endpoint; when the to-be-tested host sends out the first preset voice data, collecting a first sampling frequency of the first preset voice data, and verifying whether the first sampling frequency reaches a standard or not; when the first sampling frequency reaches the standard, sending a voice reply to the to-be-tested host, obtaining second preset voice data fed back by the to-be-tested host for the voice reply, converting the second preset voice data into text data, and matching the text data with the matching content; and when the matching succeeds, ending the communication connection after determining that the second preset voice data is errorless. Accordingto the invention, the call service quality of the to-be-tested host can be effectively detected.
Description
technical field [0001] The invention relates to the field of function testing, in particular to a dial testing method, device, computer equipment and storage medium. Background technique [0002] With the development of artificial intelligence, there are currently many intelligent voice robot products or systems on the market, through which voice robot products or systems replace manual work for customer service and marketing. However, whether the service quality of the current intelligent voice robot product or system is normal is manually checked. This method requires a lot of labor costs and takes too much time. The component monitors the information and formulates strategies based on the logic of the aggregated monitoring information, so it will cause a serious delay in the time to finally determine the abnormality of the voice robot's service quality, or even fail to detect the abnormality of the voice robot's service quality at all. Therefore, finding a technical solu...
Claims
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Login to View More IPC IPC(8): H04M3/22H04M3/51
CPCH04M3/2227H04M3/5166
Inventor 刘建华吕林澧徐从国叶松余艳萍樊维毛娟
Owner ONE CONNECT SMART TECH CO LTD SHENZHEN