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Event question-answering method, device and equipment based on artificial intelligence and storage medium

A technology of artificial intelligence and events, applied in the field of data analysis, to achieve the effect of improving processing efficiency and saving human resources

Pending Publication Date: 2020-07-03
CHINA PING AN LIFE INSURANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the embodiment of the present application is to provide an event question answering method, device, equipment and storage medium based on artificial intelligence, which can automatically respond to questions raised by users according to different question types for question answering processing

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  • Event question-answering method, device and equipment based on artificial intelligence and storage medium

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Embodiment Construction

[0056] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the technical field to which this application belongs. The terms used herein in the specification of the application are only for the purpose of describing specific embodiments, and are not intended to limit the application.

[0057] It should be noted that the terms "comprising", "comprising" and "having" in the specification and claims of the present application and the above drawings and any variations thereof are intended to cover non-exclusive inclusion. For example, a process, method, system, product or device comprising a series of steps or units is not limited to the listed steps or units, but optionally also includes unlisted steps or units, or optionally further includes For other steps or units inherent in these processes, methods, products or devices. In the claims, description and drawings of this application, re...

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PUM

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Abstract

The embodiment of the invention discloses an event question-answering method, device and equipment based on artificial intelligence and a storage medium, and relates to the technical field of data analysis. The method comprises the steps of receiving questioning data; calling a first classification to judge whether the intention type represented by the questioning data belongs to a dialogue intention or a question-answer intention; if the question is the dialogue intention, identifying a first target question matched with the questioning data; querying a first target result matched with the first target problem and sending the first target result to a target user; if yes, further identifying a second target question matched with the questioning data; and obtaining a second target result corresponding to the second target problem and sending the second target result to the target user. According to the method, different question banks are set for different question and answer scenes, and different response processing can be performed according to different question types, so that different automatic response modes are set for different intention types, the processing of questioningdata is converted into machine processing from manual processing, human resources are saved, and the processing efficiency is improved.

Description

technical field [0001] The present application relates to the technical field of data analysis, in particular to an event question answering method, device, equipment and storage medium based on artificial intelligence. Background technique [0002] Traditional IT (Internet Technology, Internet Technology) event Q&A requires users to report the problem and detailed description to the event management system, IT personnel log in to the event system, select the responsible field from the navigation menu, manually identify the cause of the reported problem and write sql(Structured Query Language, structured programming language) or log in to other business systems to query the cause of the event, and finally reply to the user on the event system. [0003] The user needs to wait for the IT staff to answer the question and then log in to the event system to check again. The communication between the user and the event staff is complicated and the process is cumbersome, which will...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/33G06F16/35
CPCG06F16/3329G06F16/3334G06F16/353
Inventor 石晓龙饶鑫黄望苏颖亮刘双萍
Owner CHINA PING AN LIFE INSURANCE CO LTD