Remote customer service method based on virtual human

A technology of virtual human and artificial customer service, applied in the field of remote customer service based on virtual human, can solve problems such as poor user experience and unequal posture of virtual human, achieve the effect of reducing image requirements, solving abnormal problems, and improving experience

Active Publication Date: 2020-07-10
成都威爱新经济技术研究院有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Aiming at the above-mentioned deficiencies in the prior art, a virtual human-based remote customer service method

Method used

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  • Remote customer service method based on virtual human
  • Remote customer service method based on virtual human
  • Remote customer service method based on virtual human

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Embodiment Construction

[0044] Specific embodiments of the present invention are described below so that those skilled in the art can understand the present invention, but it should be clear that the present invention is not limited to the scope of specific embodiments. For those of ordinary skill in the art, as long as various changes Within the spirit and scope of the present invention defined and determined by the appended claims, these changes are obvious, and all inventions and creations using the concept of the present invention are included in the protection list.

[0045] Such as figure 1 As shown, the virtual human-based remote customer service method includes the following steps:

[0046] S1. Obtain the consultation request initiated by the customer through the terminal device, and judge whether the consultation request can be completed through self-service guidance. If so, proceed to step S2, otherwise proceed to step S5;

[0047] S2. Continuously obtain the customer's voice and / or key op...

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PUM

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Abstract

The invention discloses a remote customer service method based on a virtual human. According to the invention, the client can be automatically guided through the preset process; a client can be guidedthrough a background video; the cost of cultivating counter personnel by an enterprise is reduced; the image requirement of manual customer service is lowered, the business handling efficiency is improved, the abnormal problems of eyes and postures of the digital virtual human are solved through the abnormal expression processing flow, the business handling experience of customers is improved toa great extent, and a foundation is laid for popularization and application of the digital virtual human in the industry.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a virtual human-based remote customer service method. Background technique [0002] In the service industry, especially the window service industry, such as banks and operators, these enterprises need a large number of front-line tellers and customer service personnel to handle related business for customers. In order to improve the customer experience in handling business, it is very costly to cultivate an employee with a good image and high professional level. In addition to labor costs, site costs are also high. In order to expand business and seize the market, enterprises such as banks or operators need to rent or purchase a large number of venues for business. Therefore, in order to save costs, self-service equipment without human assistance is widely used in these industries. [0003] These self-service devices can only handle limited business. When manual business is ...

Claims

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Application Information

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IPC IPC(8): G06Q30/00G06F3/16G06F3/0482G06T19/20G06T17/00G06K9/00
CPCG06Q30/01G06F3/167G06F3/0482G06T19/20G06T17/00G06V40/161
Inventor 吕云张赐胡雨森
Owner 成都威爱新经济技术研究院有限公司
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