Service exception positioning method and device, computer equipment and storage medium

Abstract

The invention discloses a service exception positioning method and device, computer equipment and a storage medium, and belongs to the technical field of the Internet, and the method comprises the steps: querying in a current service system in response to a state query request for a service object, so as to obtain the state information of the service object; when the state information is abnormal,acquiring a pre-constructed relationship topological graph, wherein the relationship topological graph is constructed based on upstream and downstream relationships between the current service systemand other multiple service systems; triggering and calling a preset exception positioning model to obtain the service data of the service object from each service system step by step by using the relationship topological graph, judging the service data obtaining result returned by each service system until the cause of the exception of the state information is positioned, and outputting the result. According to the method and the device, the reason causing the state information exception of the service object is automatically positioned, the time for service exception positioning is shortened, and the efficiency and the speed of service exception positioning are improved.

Description

technical field [0001] The present invention relates to the technical field of the Internet, in particular to a service abnormality location method, device, computer equipment and storage medium. Background technique [0002] With the development of Internet technology, various e-commerce platforms provide a wide variety of online businesses. For example, online shopping platforms have become one of the mainstream shopping tools for people. When a consumer clicks to browse a designated product, in order to improve the shopping experience of the consumer, the operator usually displays the designated product details page to the consumer on the online shopping platform, and allows the designated product to be sold on the designated product details page. Information such as status (for example: on sale / off the shelf), availability (for example: remaining salable inventory of the specified product) and other information is displayed to consumers. [0003] However, in practical a...

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Problems solved by technology

[0003] However, in practical applications, since the designated product needs to go through many business systems from product selection to sales, such as price management system, inventory management system, etc., each business system has corresponding verification rules to verify the designated product, namely Each link may filter out the specified product, resulting in the final unsellable product, resulting in abnormal business

This not only affects consumers' normal shopping, but also reduces the sales volume of online shopping platforms

However, for this type of business anomalies, the current mainstream method of troubleshooting production anomalies is to rely on operating personnel to find the problem, use manual troubleshooting to find the business system that caused the error and query the cause of the problem. However, when the business is complex and involves When there are many business systems, locating the cause of the abnormal problem may require checking the involved systems layer by layer. The whole process is time-consuming and labor-intensive, resulting in high labor costs

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