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Intelligent goods returning and changing system and goods returning and changing method

A technology for returning goods and commodities, applied in the field of Internet of Things, can solve problems such as not involving after-sales links, and achieve the effect of improving the shopping experience, reducing the time for replacement and reducing the time for refunds

Pending Publication Date: 2020-09-04
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the current express delivery box is mainly to provide convenience for consumers in the shopping receiving link, and it does not involve in the after-sales link after shopping.

Method used

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  • Intelligent goods returning and changing system and goods returning and changing method
  • Intelligent goods returning and changing system and goods returning and changing method
  • Intelligent goods returning and changing system and goods returning and changing method

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Embodiment Construction

[0022] Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present disclosure and to fully convey the scope of the present disclosure to those skilled in the art.

[0023] figure 1 A schematic diagram of an intelligent return system 100 according to an embodiment of the present invention is shown. Such as figure 1 As shown, the system 100 includes a smart express terminal 110 and a central control device 120 . Moreover, the system 100 keeps the smart express terminal 110 connected with the central control device 120 based on the Internet of Things.

[0024] Generally, smart express terminal...

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Abstract

The invention discloses an intelligent goods returning and changing system. The system comprises an intelligent express terminal and central control equipment. The intelligent express terminal comprises a control unit which is suitable for obtaining the state information of a to-be-returned commodity and sending a commodity returning and replacing request to central control equipment; the displayunit is suitable for displaying the logistics cost when receiving the goods returning and changing permission instruction; the control unit is also suitable for generating a logistics express sheet after receiving the logistics expense and sending logistics information on the logistics express sheet to the central control equipment; and the storage unit is suitable for storing the to-be-returned and to-be-changed commodities and the logistics express sheets. And the central control equipment is suitable for pre-verifying the goods returning and changing request according to the state information, sending a goods returning and changing permission instruction to the intelligent express terminal when the pre-verification is passed, verifying the goods returning and changing request accordingto the state information and the logistics information, and triggering a goods returning and changing process when the verification is passed. The invention further discloses a commodity returning andchanging method based on the system and corresponding computing equipment.

Description

technical field [0001] The invention relates to the technical field of the Internet of Things, in particular to an intelligent return and exchange system and a method for returning and exchanging goods. Background technique [0002] With the rapid development of the Internet, online shopping has increasingly become one of the main consumption methods of people. At present, after consumers purchase goods online, if they want to return, refund or exchange goods, they need to initiate a return request online, wait for the seller (that is, merchant) to agree, and then send the courier to the consumer, and then fill in the courier form online No., the seller agrees to refund or exchange the product to the consumer after receiving the product and checking that there is no problem. The entire after-sales process is relatively long. If there is a delay, the user and the merchant need to communicate repeatedly. This process of returning and exchanging goods greatly reduces the shopp...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/08
CPCG06Q10/0837G06Q10/083
Inventor 冯钦
Owner ALIBABA GRP HLDG LTD
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