Method, system, server and equipment for providing sales suggestions in real time

Abstract

The invention provides a method, a system, a server and equipment for providing sales suggestions in real time, and a computer readable storage medium, the method comprises the steps of: obtaining voice information of a conversation between a salesman and a customer, and determining intention information of the customer according to the voice information; and querying a knowledge base according tothe intention information of the client, and generating sales suggestions according to a query result. According to the method of the invention, the customer intention is recognized, the knowledge base is combined, sales suggestions are provided for salesmen in real time, and the salesmen are assisted in coping with customer demands, so that the customer waiting time is shortened, the customer experience is improved, the order forming probability is improved, and sales experts do not need to manually summarize sales experience.

Description

technical field [0001] The present disclosure relates to the field of information processing, in particular to a method, system, server, device and computer-readable storage medium for providing sales suggestions in real time. Background technique [0002] Although offline physical stores are facing a huge impact with the rapid development of e-commerce, physical stores still have inherent advantages that online e-commerce cannot match. They can communicate with customers face-to-face to answer questions and allow customers to actually experience the products. If you want to take advantage of the above-mentioned advantages of offline stores, you have to face two challenges related to sales staff training: on the one hand, the turnover of sales staff is too high, and they usually leave in about a year; Personnel lack corresponding sales skills, especially in industries with high complexity, such as automobiles and finance. [0003] However, the mainstream method of improving...

AI Technical Summary

Problems solved by technology

If you want to take advantage of the above-mentioned advantages of offline stores, you have to face two challenges related to sales staff training: on the one hand, the turnover of sales staff is too high, and they usually leave in about a year; Personnel lack corresponding sales skills, especially in industries with high complexity, such as automobiles, finance

[0003] However, the mainstream method of improving sales ability still relies entirely on offline training. The content is mainly based on the manual summarization of experience by sales experts, and the experience is solidified in the form of rules. This type of method relies on the subjective experience of experts and has certain advantages. subjective limitations

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