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Man-machine collaboration can control intelligent voice outbound method and intelligent outbound robot platform

A technology of intelligent voice and human-machine collaboration, applied in voice analysis, voice recognition, instruments, etc., can solve problems such as lost customers and hard-won customer information, and achieve the goal of increasing the scope of application, increasing the order rate, and improving management capabilities Effect

Active Publication Date: 2021-10-15
南京易米云通网络科技有限公司
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  • Abstract
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  • Application Information

AI Technical Summary

Problems solved by technology

However, at the current stage of AI technology development, intelligent voice robots can only handle relatively simple dialogue application scenarios. For a large number of complex marketing scenarios, the intervention of human agents is still required
At the same time, for enterprises, a large amount of customer information is hard-won, and many times they are not at ease completely handing it over to robots for marketing calls, worrying about losing customers after communication problems

Method used

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  • Man-machine collaboration can control intelligent voice outbound method and intelligent outbound robot platform
  • Man-machine collaboration can control intelligent voice outbound method and intelligent outbound robot platform
  • Man-machine collaboration can control intelligent voice outbound method and intelligent outbound robot platform

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Embodiment Construction

[0039] The present invention will be further described below in conjunction with the accompanying drawings and specific embodiments.

[0040] The present invention is an intelligent voice robot task mode that can be decentralized and initiated by marketing personnel. The marketing agent can directly monitor all robot call progress on the page, can check the robot call information and text in real time, and can monitor and force the call of the robot. It is also possible to manually intervene in robot terminology scenarios.

[0041] The solution mentioned above improves and innovates the traditional intelligent voice robot calling method, from the original only the administrator can create and initiate the robot outbound task to each marketing agent can configure its own exclusive robot, import its own exclusive customer information, And independently initiate the intelligent outbound call task.

[0042] In the solution, once the robot starts to make an outbound call, the enti...

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Abstract

The invention discloses a man-machine cooperation controllable intelligent voice outbound method and an intelligent outbound robot platform, and the seats can be monitored and managed by various means. For simple outbound call scenarios, you can only monitor the progress of the task, while for outbound call scenarios that require a high degree of manual intervention, you can manage by viewing the call text, monitoring the call content, etc., and if necessary, you can use manual intervention to take over the conversation. A variety of rich management methods have greatly improved the scope of application of voice robots to solve the gap that the current outbound call process of enterprise intelligent voice robots cannot be monitored and it is not easy to perform manual intervention. By optimizing the control of the call process and content of intelligent voice robots, Bring a better user experience, increase the order rate of marketing calls, and reduce business costs.

Description

technical field [0001] The invention relates to a man-machine collaboration controllable intelligent voice outbound method and an intelligent outbound robot platform, belonging to the technical field of communication equipment. Background technique [0002] Artificial intelligence technology has developed rapidly in recent years, and the conditions for applying artificial intelligence technology to voice communication are becoming more and more mature. This mainly includes core technologies such as speech recognition technology (ASR), natural language understanding (NLP), multi-round dialogue management (DM), natural language generation (NLG) and text-to-speech (TTS). Through the comprehensive use of the above technologies, the main functions of the intelligent voice robot can be realized, including actively initiating dialogues with customers, supporting multiple rounds of dialogues for tasks, recognizing customer voices through ASR technology, and performing intelligent in...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/51H04L29/08H04L29/06G10L15/26
CPCH04M3/5183H04M3/5191H04L67/02H04L65/65
Inventor 周立汪聪任语李传虎
Owner 南京易米云通网络科技有限公司
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