Hot knowledge generation method and device

A technology of knowledge and hotspots, applied in the field of data processing, can solve problems such as time-consuming and laborious, failure to reflect the usage of agents, inaccurate labeling results, etc., and achieve the effect of less time-consuming, accurate results of hotspot knowledge, and fast data processing speed

Pending Publication Date: 2020-11-20
BANK OF CHINA
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  • Claims
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Problems solved by technology

[0002] In the bank's customer service knowledge base, most of the hotspot knowledge is realized by manual labeling. This method is time-consuming and laborious, and the process of manual labeling of hotspot knowl...

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  • Hot knowledge generation method and device
  • Hot knowledge generation method and device
  • Hot knowledge generation method and device

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Embodiment Construction

[0017] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions of the present invention will be clearly and completely described below in conjunction with the accompanying drawings. Obviously, the described embodiments are part of the embodiments of the present invention, not all of them. the embodiment. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0018] The embodiment of the present invention provides a method and device for generating hotspot knowledge. The method can collect indicators such as hits, access frequency, and evaluation scores in the background of the knowledge base according to a fixed time window size, and complete the calculation of hotspot knowledge through sliding window aggregation. , this method is less t...

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Abstract

The invention provides a hotspot knowledge generation method and device, and relates to the technical field of data processing, and the method comprises the steps: obtaining commodity knowledge data in a time window, wherein the commodity knowledge data comprises hot spot parameters of each commodity; grouping the commodity knowledge data according to the hotspot parameters, and writing the commodity knowledge data into a plurality of target files according to a grouping result; calculating a popularity value of the commodity according to the target file; and generating hotspot knowledge in the time window according to the popularity value of the commodity. The commodity knowledge data can be collected, grouping calculation is performed on the commodity knowledge data according to the hotspot parameters to obtain the popularity value of the commodity, and the hotspot knowledge in the time window is generated according to the popularity value of the commodity. According to the scheme, the consumed time is short, the data processing speed is high, and the obtained hotspot knowledge result is accurate.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a method and device for generating hotspot knowledge. Background technique [0002] In the bank's customer service knowledge base, most of the hotspot knowledge is realized by manual labeling. This method is time-consuming and laborious, and the process of manual labeling of hotspot knowledge has a certain degree of subjectivity. The labeling results are not accurate and cannot reflect the real knowledge of the agents. Usage is a function that needs to be improved urgently in the knowledge base system. Contents of the invention [0003] The invention provides a hot-spot knowledge generation method and device, which can improve the generation efficiency of hot-spot knowledge, save labor costs, and improve data processing speed and result accuracy. [0004] In the first aspect, an embodiment of the present invention provides a method for generating hotspot knowledge, the...

Claims

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Application Information

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IPC IPC(8): G06F16/248G06F16/24G06Q30/02
CPCG06F16/248G06F16/24G06Q30/0201
Inventor 申亚坤
Owner BANK OF CHINA
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