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Conversation processing method and device, server and storage medium

A dialogue processing and storage medium technology, applied in special data processing applications, transmission systems, electrical components, etc., can solve problems such as poor correlation between messages and replies, and achieve the effect of improving user experience and facilitating reading

Pending Publication Date: 2021-01-19
GREE ELECTRIC APPLIANCES INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In view of this, in order to solve the above-mentioned technical problem of poor correlation between messages and replies, embodiments of the present invention provide a dialog processing method, device, server, and storage medium

Method used

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  • Conversation processing method and device, server and storage medium
  • Conversation processing method and device, server and storage medium
  • Conversation processing method and device, server and storage medium

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Embodiment Construction

[0048] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0049] The application scenario of the present invention can be the online chat between two users or the chat consultation between the user of the customer service platform and the customer service. When there is more information related to the content in the dialogue text, the dialogue text can be associated and integrated and displayed throu...

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PUM

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Abstract

The embodiment of the invention relates to a dialogue processing method and device, a server and a storage medium, and the method comprises the steps: determining an association strategy correspondingto a first text in a first text display process; receiving an input second text, wherein the second text is associated with the first text; associating the second text with the first text by adoptingthe association strategy, and displaying the associated first text and second text. According to the method, the dialogue message can be associated and the associated message can be integrated and displayed, the dialogue message can be logically and clearly displayed, the reading of a user is facilitated, and the user experience is improved.

Description

technical field [0001] The embodiments of the present invention relate to the field of dialog processing, and in particular, to a dialog processing method, device, server, and storage medium. Background technique [0002] In order to better serve customers, each platform will set up a customer service department. Customer service reflects the quality and service of a brand, software or store. When current online customer service answers customers’ questions, the dialogue window does not deal with and divide them clearly enough. When customers have many questions to consult, a large number of question and answer messages make the logic and readability of the interface poor. Some questions may be pushed up by new messages before they are seen. Therefore, users will ask repeated questions and cause messages Redundancy, and a large number of question and answer messages may be confusing, requiring customers or customer service to re-read the above question and answer messages to...

Claims

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Application Information

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IPC IPC(8): H04L12/24H04L12/58H04L29/06G06F16/31G06F16/34
CPCG06F16/31G06F16/34H04L41/5093H04L51/04H04L65/1083H04L65/40
Inventor 崔静徐美双蔡晓敏
Owner GREE ELECTRIC APPLIANCES INC
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