A scheduling method and device for calling users

Abstract

The invention discloses a scheduling method and device for calling users. The method includes: step 401, judging whether the first update information has been received from the first voice assistant among the plurality of voice assistants, and if so, performing step 402; step 402, based on the first update information in the caller state Query the control mode of the calling user for the first call in the information; step 403, based on the control mode obtained from the query, select the second voice assistant from the waiting control queue, and trigger the calling user to use the The control mode controls the call of the second voice assistant. Through the above method and device, when the calling calls of multiple voice assistants need to be controlled by the user, it is possible to efficiently schedule among the multiple calls, thereby improving user experience.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of information processing, and in particular to a method and device for scheduling calling users. Background technique [0002] In recent years, with the development of artificial intelligence, voice assistants can also provide users with more and more abundant services. For example, voice assistants can replace the calling user to automatically make calls and interact with the called user. During the process, the calling user can actively or respond to the trigger of the terminal to participate in the call interaction process and control the call. However, when the calling user has multiple terminals and the multiple terminals are in the call interaction at the same time, there is a situation where the calls of the multiple terminals need to be controlled by the calling user. In this case, which terminal the calling user controls the call , How to coordinate operations between the...

AI Technical Summary

Problems solved by technology

However, when the calling user has multiple terminals and the multiple terminals are in the call interaction at the same time, there is a situation where the calls of the multiple terminals need to be controlled by the calling user. In this case, which terminal the calling user controls the call , How to coordinate operations between the above-mentioned multiple terminals, how to distinguish which terminal the voice command given by the calling user is for when the calling user controls the call of multiple terminals at the same time, how to improve the efficiency of the user's control of the call, and how to reduce the voice The assistant triggers the user to control the number of calls, and there is no solution in the prior art

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