Intelligent robot response method and device

A technology of intelligent robot and automatic response system, which is applied in the computer field and can solve problems such as inability to accurately answer user questions.

Pending Publication Date: 2021-02-23
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] Assuming that a text is "how much is this red dress", the user's real intention is to ask for the price, but according to the above method, the text contains the word "red", which is used to identify the color, so the user's The intent is determined as the color of the query, and the determined intent is different from the user's cherished intent, so the user's question cannot be accurately answered

Method used

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  • Intelligent robot response method and device
  • Intelligent robot response method and device
  • Intelligent robot response method and device

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Embodiment Construction

[0118] In order to make the above objects, features and advantages of the present application more obvious and comprehensible, the present application will be further described in detail below in conjunction with the accompanying drawings and specific implementation methods.

[0119] figure 1 is a flow chart of an intelligent robot answering method according to an exemplary embodiment, as shown in figure 1 As shown, the method includes the following steps.

[0120] In step S101, receiving first consultation information;

[0121] In this application, when a user finds a product that needs to be purchased on the e-commerce platform, the user can enter the details page of the product, and then view the detailed information of the product on the details page. When encountering a problem about the product , users can consult the customer service of the e-commerce platform. The customer service of the e-commerce platform includes manual customer service and machine customer servic...

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Abstract

The invention discloses an intelligent robot response method and device. The method comprises the steps of receiving first consultation information; acquiring dependency syntax information of the first consultation information; and determining a first consultation intention of the first consultation information at least according to the dependency syntax information. The dependency syntax information comprises the dependency relationship, the logic relationship or the matching relationship among the vocabularies in the first consultation information, so that the accuracy of determining the first consultation intention of the first consultation information can be improved by means of the dependency syntax information, and the questions of the user can be accurately answered.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to an intelligent robot answering method and device. Background technique [0002] Users often encounter some questions and need to consult when purchasing goods. With the rapid development of technology, more and more e-commerce platforms use intelligent question answering systems to answer users' inquiries. [0003] Among them, the user can ask questions to the intelligent question answering system, and the intelligent question answering system identifies the user's consultation intention according to the user's question, and then answers the user according to the consultation intention, so as to promote the transaction of goods. [0004] At present, the intelligent question answering system usually finds whether there are specific keywords in the text of the user's question to determine the user's intention. [0005] However, the inventors have found that the accurac...

Claims

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Application Information

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IPC IPC(8): G06Q30/02G06F16/332G06F40/253G06F40/211
CPCG06Q30/0281G06F16/3329
Inventor张月王睿
OwnerALIBABA GRP HLDG LTD