Fault information processing method and device, computer equipment and storage medium

Abstract

The invention relates to the technical field of communication, in particular to a fault information processing method, which comprises the steps of automatically obtaining fault feature information ofa target fault line, and determining a line identifier of the target fault line according to the fault feature information; therefore, the target processing object corresponding to the line identifier is searched in the operator line management system based on the line identifier, and the first target processing information generated according to the fault feature information is sent to the target processing object, so that the target processing object performs the first preset operation based on the first target processing information. Therefore, full-automatic response is carried out when the operator line has a fault, the labor cost is saved, the fault maintenance extension time is shortened, the operation safety and stability of the operator line of the lessee are improved, meanwhile,a standard can be formed for notification content in a fault scene, and errors of information transmission during manual response are avoided.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a fault information processing method, device, computer equipment and storage medium. Background technique [0002] In the prior art, when a faulty line is detected in the operator's line of the data center, it is necessary to manually query the detailed information of the faulty line from the operator's line management system, and then manually report to the operator by phone, email, SMS, etc. The entire process relies on many manual links, and the operator's line recovery time is relatively long. Manual processing can no longer meet the current and future safe and stable operation requirements of the data center, and cannot well match the high timeliness of the data center for high-availability risk processing. Require. In addition, manual recording of fault information is prone to errors, and checking fault information will consume a lot of time and labor costs...

AI Technical Summary

Problems solved by technology

[0003] The technical problem to be solved by the present invention is that in the prior art, automatic response cannot be realized when the operator's line fails, manual processing is time-consuming and labor-intensive, prone to errors, unable to meet the security and stability operation requirements of the data center and unable to match the risk of availability of the data center Handle time-sensitive and demanding issues

Images