A method and system for automatic inspection management based on operation and maintenance services

Abstract

The invention discloses a method for automatic inspection management based on operation and maintenance services. The invention also discloses an automatic inspection management system. The automatic inspection management system includes an operation and maintenance inspection cycle detection module, an operation and maintenance inspection Actual judgment module, period failure rate calculation module, period average failure rate and no-fault business volume calculation module, current no-fault business volume calculation module, inspection traffic threshold warning module, operation and maintenance inspection trigger module and operation and maintenance execution result report send module. The invention realizes the automatic calculation of the operation and maintenance inspection period and triggers the operation and maintenance inspection, which improves the accuracy and trigger efficiency; the number of days and the early warning threshold of the operation and maintenance inspection algorithm can be calculated by setting configuration, and the value can be set according to different self-service terminals The setting can improve the applicability; the present invention also realizes systematic management of operation and maintenance inspection process and result tracking, high efficiency of informatization, accurate early warning and triggering of operation and maintenance inspection work, meeting the needs of existing self-service terminal inspection management.

Description

technical field [0001] The invention relates to the technical field of self-service terminal operation and maintenance services, in particular to a method and system for automatic inspection management based on the operation and maintenance service. Background technique [0002] With the development of information technology, the application of self-service terminals centered on Internet + information technology has achieved unprecedented development, and is widely used in government services, financial services, transportation services, retail services and other aspects, providing our daily life and work. convenient service. The convenient service depends on the support of the self-service terminal information system, and the self-service terminal information system depends on the response of the operation and maintenance service. The quality of the operation and maintenance service directly affects the application effect of the self-service terminal and the experience of t...

AI Technical Summary

Problems solved by technology

[0004] Now the common practice is to manually conduct on-site inspections of operation and maintenance, that is, manually issue operation and maintenance work orders, and manually conduct on-site inspections. This method belongs to the traditional method. With the development of society, people's requirements for convenient services , self-service terminals will gradually increase. The traditional method will generate a huge workload, low efficiency and consume a lot of manpower and material resources. Therefore, the problem of workload and efficiency will lead to many things not in place for operation and maintenance inspections, which will lead to O&M problems. Faults greatly affect the application effect of the self-service terminal and affect the service experience

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