Conference room fault management system based on two-dimensional code
A fault management and conference room technology, applied in the field of conference room fault management system based on two-dimensional code, can solve the problems of high management cost and low efficiency of fault communication, so as to improve accuracy, avoid low communication efficiency and reduce maintenance work. amount of effect
Pending Publication Date: 2021-05-04
中国人寿保险股份有限公司上海数据中心
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Problems solved by technology
[0003] The purpose of the present invention is to provide a conference room fault management system based on two-dimensional codes in order to overcome the defects of low fault communication efficiency and high management cost in the above-mentioned prior art
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[0027] Such as figure 1 As shown, a conference room fault management system based on two-dimensional code, including two-dimensional code management module, inspection module and periodic request analysis module, wherein:
[0028] The two-dimensional code management module obtains the meeting room information of the faulty meeting room and sends it to the control center;
[0029] The inspection module inspects the faulty meeting room according to the preset inspection script, collects service requests, and provides corresponding solutions for meeting room users according to the service requests;
[0030] The periodic request analysis module classifies all service requests according to the preset time interval and records the corresponding request information for data analysis, updates the service request page according to the analysis results, adjusts the high-frequency request solution and updates the inspection script.
[0031] The two-dimensional code management module inc...
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The invention relates to a conference room fault management system based on a two-dimensional code, which comprises a two-dimensional code management module, an inspection module and a regular request analysis module, and is characterized in that the two-dimensional code management module obtains conference room information of a fault conference room and sends the conference room information to a control center; the inspection module inspects the fault conference room according to a preset inspection script, acquires a service request, and provides a corresponding solution for a conference room user according to the service request; and the regular request analysis module is used for classifying all service requests according to a preset time interval, recording corresponding request information, performing data analysis, updating a service request page according to an analysis result, adjusting a high-frequency request solution and updating an inspection script. Compared with the prior art, the method has the advantages that the conference room maintenance workload is reduced, the response is timely, and the utilization rate of the solution of the service request is improved.
Description
technical field [0001] The invention relates to the field of video conference failures, in particular to a conference room failure management system based on two-dimensional codes. Background technique [0002] At present, the distribution of conference rooms in major companies is relatively scattered. When a fault occurs during the video conference, the user needs to contact the administrator by phone, and the administrator will guide by phone or rush to the scene to solve the fault. The communication efficiency is low. Faults in multiple meeting rooms within the same time period will result in insufficient time for the administrator to deal with them, which will affect the quality of video conferences in the meeting rooms and the experience of participants. Moreover, scattered conference rooms increase the management cost of the administrator, and it takes a lot of time to perform equipment inspections. Contents of the invention [0003] The object of the present invent...
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IPC IPC(8): G06K17/00G06Q10/00G06Q10/10
CPCG06K17/0025G06Q10/20G06Q10/103
Inventor 郭建辉张文丽
Owner 中国人寿保险股份有限公司上海数据中心