Maintenance and operation management method and system for unmanned retail terminal

Abstract

The invention relates to the technical field of unmanned retail, in particular to a maintenance operation management method and system for an unmanned retail terminal, and the method comprises the steps: 1, obtaining maintenance item information; 2, receiving the maintenance item information through a background total server; 3, pushing the maintenance item information to a server through a management system; 4, acquiring project information to be maintained by related maintenance personnel; 5, unlocking by the related maintenance personnel for maintenance; 6, detecting a maintenance result by the unmanned retail terminal and uploading the maintenance result to the background total server; 7, cancelling the maintenance project information by the background total server. If the unmanned retail terminal has a fault or is out of stock, the delivery channel is locked, related maintenance personnel are notified to go to the machine for maintenance or replenishment operation through short messages and other modes, the normal operation state of the machine is recovered, remote monitoring of the unmanned retail terminal is achieved, commodity loss is avoided, normal operation of the machine is guaranteed, abnormal conditions are maintained in time, and property loss of companies is avoided.

Description

technical field [0001] The invention relates to a maintenance operation management method and system, in particular to a maintenance operation management method and system for an unmanned retail terminal, and belongs to the technical field of unmanned retail. Background technique [0002] From the perspective of the development trend of vending machines, its appearance is the product of the transformation from a labor-intensive industrial structure to a technology-intensive society. Mass production, mass consumption, and changes in consumption patterns and sales environments require the emergence of new distribution channels. , and relative to the emergence of new distribution channels such as supermarkets and department stores, labor costs are also rising, coupled with the constraints of factors such as site limitations and shopping convenience, unmanned vending machines are a must. The machine came into being. [0003] In a broad sense, it is a machine that can sell goods...

AI Technical Summary

Problems solved by technology

[0003] In a broad sense, it is a machine that can sell goods after putting in coins, banknotes, credit cards, etc. In a narrow sense, it is a machine that sells goods automatically. From the perspective of supply conditions, automatic vending machines can fully supplement the shortage of human resources and adapt to the consumption environment. And the change of consumption pattern, the 24-hour unmanned vending system can save more labor, requires less capital and small area for operation, has its own performance that attracts people's curiosity to buy, and can well solve the problem of rising labor costs, etc. One advantage, because the unmanned retail terminal is unattended, there may be out of stock and other abnormal situations during the operation process. If it cannot be handled in time, it will lead to failure to ship normally or loss of goods, which will affect consumers' purchase of goods. damage to company property

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