Unlock instant, AI-driven research and patent intelligence for your innovation.

Negative feedback information collection method, device, equipment and storage medium

It is a technology of information collection and negative feedback, which is applied in the fields of instruments, calculations, electrical digital data processing, etc., and can solve the problems that negative feedback information cannot be obtained quickly.

Active Publication Date: 2021-08-13
PING AN TECH (SHENZHEN) CO LTD
View PDF6 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In the existing user negative feedback information collection scheme, the data information actively fed back by the user is collected as the negative feedback information. However, in most scenarios, the user will not actively feedback the identification situation, resulting in the inability to quickly obtain a large amount of negative feedback. information

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Negative feedback information collection method, device, equipment and storage medium
  • Negative feedback information collection method, device, equipment and storage medium
  • Negative feedback information collection method, device, equipment and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0059] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0060] Such as figure 1 Shown is a flow chart of a preferred embodiment of the negative feedback information collection method of the present invention. According to different requirements, the order of the steps in the flowchart can be changed, and some steps can be omitted.

[0061] The negative feedback information collection method is applied to one or more electronic devices, and the electronic device is a device that can automatically perform numerical calculation and / or information processing according to preset or stored computer-readable instructions. Hardware includes but is not limited to microprocessors, application specific integrated circuits (Application Specific Integrated Circuit, ASIC), programmable gate arrays (Field-Programmab...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention relates to artificial intelligence and provides a negative feedback information collection method, device, equipment and storage medium. The method can determine the object to be collected according to the information collection request, obtain the question and answer information corresponding to the object to be collected, extract the target information from the question and answer information, calculate the text similarity between the target information and the preset information, analyze the question and answer information, and obtain the target information. Emotional degree, according to the text similarity and emotional degree to obtain the object weight of the object to be collected, and calculate the weighted and calculated emotional degree and text similarity according to the object weight, to obtain the satisfaction of the user in the object to be collected, when the satisfaction is less than the expected When setting the value, user questions and model answers are extracted from the question and answer information, and the user questions and model answers are determined as the response results of the collection request. The invention can quickly and accurately acquire a large amount of negative feedback information. In addition, the present invention also relates to blockchain technology, and the response result can be stored in the blockchain.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to a negative feedback information collection method, device, equipment and storage medium. Background technique [0002] According to statistics, the current intelligent customer service robots cannot fully understand the user's intentions when answering user questions. In order to improve the accuracy of customer service robots in identifying user intent, it is necessary to collect a large number of real negative feedback information provided by users to adjust the intent recognition model. For this reason, the user negative feedback information collection scheme is produced accordingly. [0003] In the existing user negative feedback information collection scheme, the data information actively fed back by the user is collected as the negative feedback information. However, in most scenarios, the user will not actively feedback the identification situation...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Patents(China)
IPC IPC(8): G06F40/289G06F40/211G06F40/186G06K9/62
CPCG06F40/289G06F40/211G06F40/186G06F18/22
Inventor 杜振中
Owner PING AN TECH (SHENZHEN) CO LTD
Features
  • R&D
  • Intellectual Property
  • Life Sciences
  • Materials
  • Tech Scout
Why Patsnap Eureka
  • Unparalleled Data Quality
  • Higher Quality Content
  • 60% Fewer Hallucinations
Social media
Patsnap Eureka Blog
Learn More

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2025 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com