Question and answer processing method, device and equipment based on knowledge graph

A technology of knowledge graph and equipment, applied in the field of question and answer processing based on knowledge graph, which can solve the problems of inability to meet the flexible requirements of knowledge consultation scenarios, limited graph query statement templates, and high labor costs, so as to facilitate optimization and adjustment, improve efficiency, and improve The effect of accuracy

Active Publication Date: 2021-06-18
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Using graph query statement templates requires pre-constructing a large number of graph query statement templates, which consumes a lot of labor costs
At the same time, the constructed graph query statement template is limited after all, unable to meet the flexible needs of knowledge consulting scenarios
[0004] For the above problems, there is currently no effective solution

Method used

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  • Question and answer processing method, device and equipment based on knowledge graph
  • Question and answer processing method, device and equipment based on knowledge graph
  • Question and answer processing method, device and equipment based on knowledge graph

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Embodiment Construction

[0021] In order to enable those skilled in the art to better understand the technical solutions in this specification, the technical solutions in one or more embodiments of this specification will be clearly and completely described below in conjunction with the drawings in one or more embodiments of this specification Obviously, the described embodiments are only some of the embodiments in the description, not all of them. Based on one or more embodiments in the description, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts shall fall within the protection scope of the embodiments of the description.

[0022] In a scenario example provided in the embodiment of this specification, the question and answer processing method may be applied to a system for performing question and answer processing, and the system may include a server and a terminal device. The server may refer to a single server, or may include a server cluster ...

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Abstract

The embodiment of the invention relates to the technical field of artificial intelligence, and particularly discloses a knowledge graph-based question and answer processing method, device and equipment, and the method comprises the steps: receiving question information which is sent by terminal equipment and is represented by a natural language; generating a graph query statement of at least one execution unit which is executed in sequence and corresponds to the question information; accessing a pre-constructed knowledge graph based on the graph query statement to obtain an execution result of the execution unit, and storing the execution result to enable the graph query statement of the next execution unit to access the knowledge graph based on the execution result; and determining the answer information corresponding to the question information based on the execution result of the last execution unit, so that the answer information is fed back to the terminal equipment. And the answer information generation accuracy can be greatly improved.

Description

technical field [0001] This specification relates to the technical field of artificial intelligence, in particular, to a method, device and equipment for question answering processing based on knowledge graphs. Background technique [0002] In today's increasingly competitive financial markets, customer service has become an essential and critical part of a company's ecosystem. With the development of artificial intelligence and natural language processing technology, automatic question answering will replace manual agent question answering and will have more and more extensive development and application. In the actual work of bank customer service, important question-and-answer scenarios such as outlet information consultation and credit card information consultation are frequently used in the demand for artificial seats. It is imperative to improve the efficiency of customer service in such scenarios through artificial intelligence technology. [0003] At present, with t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/36G06F16/38
CPCG06F16/3329G06F16/367G06F16/38
Inventor 王鹏
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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