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Voice session supervision method and device, computer equipment and storage medium

A voice and user technology, applied in computing, instruments, finance, etc., can solve the problem of low efficiency of information supervision on the telephone platform, and achieve the effects of avoiding compliance risks, protecting the interests of the company, and saving labor costs

Pending Publication Date: 2021-09-03
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The embodiment of the present application provides a voice conversation supervision method, device, computer equipment and storage medium, aiming to solve the problem of low information supervision efficiency of the telephone platform in the prior art

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  • Voice session supervision method and device, computer equipment and storage medium
  • Voice session supervision method and device, computer equipment and storage medium
  • Voice session supervision method and device, computer equipment and storage medium

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Embodiment Construction

[0032] The following will clearly and completely describe the technical solutions in the embodiments of the present application with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0033] It should be understood that when used in this specification and the appended claims, the terms "comprising" and "comprises" indicate the presence of described features, integers, steps, operations, elements and / or components, but do not exclude one or Presence or addition of multiple other features, integers, steps, operations, elements, components and / or collections thereof.

[0034] It should also be understood that the terminology used in the specificati...

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Abstract

The invention discloses a voice session supervision method and device, computer equipment and a storage medium, relates to the technical field of user portrait analysis, fully considers a second user portrait of a second user from multiple dimensions, and fully considers a supervision means and supervision compliance of a first user and a first user portrait of the first user; and the contract supervision device is also matched with a traditional collection system to supervise the whole collection process in real time, a case report is generated regularly, and all operations are traceable. By accessing the big data analysis model, the lost second user information is updated in time, and the sleeping second user is automatically awakened to create a favorable environment for solving problems. Meanwhile, in the aspect of data security, multi-level authority control, data isolation, intrusion protection and encryption protection are realized. Under artificial intelligence enabling, the collection mode is changed from a labor-intensive mode to a technology-intensive mode, big data and artificial intelligence are used as driving, the whole collection process is transparent and standardized, the labor cost is saved, and the compliance risk is avoided.

Description

technical field [0001] The present application relates to the technical field of user profile analysis, and in particular to a voice conversation supervision method, device, computer equipment and storage medium. Background technique [0002] In the field of telephone platform supervision (such as finance), the staff of the supervision department generally use violent methods such as bombing of phone and text messages and exploding address books to notify users. However, each staff member has different supervision skills and personalities, and the supervised users have different personalities or different degrees of integrity. Therefore, in the actual manual supervision process, violent supervision usually occurs, which brings high complaint rates. Non-compliance, even personal injury incidents, and even affect the image of financial institutions. [0003] It can be seen that because the current information supervision can only be based on manual management, manual entry, m...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/906G06Q40/02
CPCG06F16/906G06Q40/03
Inventor 谷新港
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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