Speech interruption method and device

Abstract

The present application discloses a voice interruption method and device, which relate to the technical field of natural language processing. The method of the present application includes: receiving the call audio; detecting whether the call audio contains human voice audio based on the target human voice detection module; , wherein, the target interrupted word is any one of a plurality of preset interrupted words; The mobile communication operator sends the target interrupt reply voice, so that the target mobile communication operator stops playing the target reply voice, and plays the target interrupt reply voice; if not, then sends a stop playing instruction to the target mobile communication operator, so that the target mobile communication The operator stops playing the target reply voice.

Description

technical field [0001] The present application relates to the technical field of natural language processing, and in particular to a speech interruption method and device. Background technique [0002] With the continuous development of artificial intelligence technology, intelligent voice technology has also developed rapidly. The softswitch intelligent voice interaction system using intelligent voice technology can replace the customer service of mobile communication operators to conduct multiple rounds of conversations with customers. Among them, the softswitch intelligent voice interaction system includes softswitch subsystem and intelligent voice subsystem. Mobile communication operators receive After receiving the voice to be replied from the customer, the voice to be replied is sent to the softswitch subsystem, and the softswitch subsystem sends the voice to be replied to the intelligent voice subsystem. The intelligent voice subsystem is based on the automatic speech...

AI Technical Summary

Problems solved by technology

[0003] In order to improve the customer's user experience, the softswitch intelligent voice interaction system needs to have the voice interrupt function, that is, when the mobile communication operator plays the reply voice for the customer, when the customer sends out the interrupt voice, the softswitch intelligent voice interaction system needs to Control the mobile communication operator to stop playing the reply voice. Among them, the specific way for the softswitch intelligent voice interaction system to realize the voice interruption function is: the mobile communication operator collects the call audio in real time during the process of playing the reply voice for the customer, and collects The obtained call audio is sent to the soft switch subsystem, and the soft switch subsystem sends the call audio to the intelligent voice subsystem. After the intelligent voice subsystem detects the call audio based on the human voice detection module, it sends the detection result to the software switch. Subsystem, when the softswitch subsystem determines that the call audio contains human voice audio according to the detection results (that is, the customer makes an interrupted voice), the softswitch subsystem sends a stop playback instruction to the mobile communication operator, so that the mobile communication operator stops playing Reply to the voice; usually, the softswitch subsystem and the intelligent voice subsystem are deployed in different servers, so that the softswitch subsystem and the intelligent voice subsystem need to use network communication to communicate. Therefore, the softswitch subsystem When communicating with the intelligent voice subsystem, there is a network transmission delay, so that the softswitch intelligent voice interactive system cannot control the mobile communication operator to stop playing the reply voice in time, resulting in poor user experience for customers

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