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Incoming line request processing method and device and electronic equipment

A request processing and incoming line technology, applied in the field of communications, can solve the problems of inability to accurately locate service nodes, low voice recognition accuracy, and low service processing efficiency.

Active Publication Date: 2021-09-07
BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In view of this, the present invention provides a line request processing method, device and electronic equipment to solve if the intelligent voice navigation function accurately recognizes the voice input by the user If the accuracy is low, the business node cannot be accurately located, and the business processing efficiency is low

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  • Incoming line request processing method and device and electronic equipment
  • Incoming line request processing method and device and electronic equipment
  • Incoming line request processing method and device and electronic equipment

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Embodiment Construction

[0046] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0047] Nowadays, with the continuous development of telephone services, intelligent voice navigation has gradually become the mainstream. Many industries have set up telephone access methods, such as common telephone banking services, 10086, 10000 and other services.

[0048] Some service terminals, such as servers, have canceled IVR button navigation and directly use intelligent voice navigation to achieve direct access to business nodes in one language. When ...

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Abstract

The invention provides an incoming line request processing method and device and electronic equipment, and the method comprises the steps: obtaining the identity information of a target user generating an incoming line request under the condition that the incoming line request is detected, determining a pronunciation standard degree value corresponding to the identity information, wherein under the condition that the pronunciation standard degree value is determined to be smaller than a first preset threshold value, if the pronunciation standard degree of the user is relatively poor, calling an IVR key navigation function to process the incoming line request, so that the user can determine the service only by pressing a key without voice interaction, thereby avoiding the problem of low service handling efficiency caused by incapability of determining the service to be processed due to non-standard pronunciation, and improving the user experience, and the normal business handling of the user is ensured.

Description

technical field [0001] The present invention relates to the communication field, and more specifically, relates to a line request processing method, device and electronic equipment. Background technique [0002] With the continuous development of voice communication services, the application of intelligent voice navigation functions is becoming more and more extensive. After the user enters the voice, the intelligent voice navigation function recognizes the voice, and locates the business node that the user needs to handle according to the recognized voice, and then enables the user to handle the business. [0003] At present, after the telephone line is connected, the intelligent voice navigation function is used first. If the accuracy of the intelligent voice navigation function for the voice recognition input by the user is low, the service node cannot be accurately located, and the business processing efficiency is low. Contents of the invention [0004] In view of th...

Claims

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Application Information

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IPC IPC(8): H04M3/493G10L25/60
CPCH04M3/493H04M3/4936G10L25/60
Inventor 程尧
Owner BANK OF CHINA