Taxi service quality evaluation method

A technology for taxis and service quality, applied in instrumentation, business, data processing applications, etc.

Pending Publication Date: 2021-11-12
XIDI (SUZHOU) SURVEY & DESIGN CONSULTING CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0005] However, these existing studies all evaluate online car-hailing cars and cruise cars separately, making it difficult to compare the new and old formats of the taxi industry

Method used

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Embodiment Construction

[0033] The present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments. Note that the aspects described below in conjunction with the drawings and specific embodiments are only exemplary, and should not be construed as limiting the protection scope of the present invention.

[0034] Both parade cars and online car-hailing cars are taxis, and there are obvious differences between them in terms of service methods, vehicle standards and price mechanisms, so as to realize the differentiated development of the two. The parade car is painted and installed with a special taxi sign, and it mainly undertakes business through parade, waiting for passengers at airports, hub stations, etc., and can also provide reservation services through telephone and the Internet; online car-hailing and parade cars have different It can only provide services by appointment; the grade of online car-hailing cars should be higher than that of ...

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Abstract

The invention provides a taxi service quality evaluation method, the taxies comprise online hailed cars and cruise cars, and the method comprises the following steps: S100, constructing a quality evaluation system, wherein the quality evaluation system comprises at least two levels of indexes, the first-level indexes of the online hailed cars and the cruise cars are the same, and the second-level indexes of the online hailed cars and the cruise cars are different; S200, establishing an evaluation model; S300, designing an online investigation method and an offline investigation method; S400, carrying out online and offline investigation; and S500, recovering investigation samples, carrying out data fusion on the online and offline investigation results, and carrying out statistical analysis on the investigation results. By establishing different evaluation systems for online hailed cars and cruise cars and combining online and offline investigation methods, systematic and scientific evaluation can be carried out, and service differences between new and old business forms can be compared. Through establishment of the evaluation system, the service quality of the online hailed cars / cruise cars can be effectively and regularly evaluated, a supervision effect is achieved, and healthy and sustainable development of the taxi industry is ensured.

Description

technical field [0001] The invention relates to a taxi service quality evaluation technology, in particular to a taxi service quality evaluation method. Background technique [0002] With the development of online car-hailing, the concept of taxis in a broad sense has gradually developed to include both online car-hailing and cruise vehicles (that is, traditional taxis). Parade vehicles developed earlier in our country, and many cities have carried out service quality evaluations for parade vehicles. The development of online car-hailing is relatively late, and domestic regulations have been regulated since 2017, so there are currently few studies on the evaluation of online car-hailing service quality. [0003] Conventional parade car / on-line car-hailing service quality evaluation is usually carried out in the form of satisfaction. Some studies pay more attention to model construction, but there are few face-to-face techniques such as survey plans and data verification for...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q30/02G06Q50/30
CPCG06Q10/06395G06Q10/06393G06Q30/0282G06Q50/30
Inventor 江勇东李晋徐辉张海军顾天奇庄楚天朱沁宜王品乘包渊秋王健
Owner XIDI (SUZHOU) SURVEY & DESIGN CONSULTING CO LTD
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