Method and device for identifying intent

Abstract

The present disclosure relates to the field of computer technology, and provides an intent recognition method and device. In the present disclosure, when the query statement does not match the candidate main questions corresponding to the business type, the target main question corresponding to the query statement can be determined according to the degree of matching between the query statement and each candidate main question that meets the preset recall conditions. In this way, the intent recognition method of the query sentence is more flexible, and the main question corresponding to the query sentence can be accurately matched, and there is no need for the same as the prior art, which requires high data storage of the main question, that is, the method provided in this embodiment There is no need to require each main question to have enough similar questions, and it is required that there are large differences between different main questions; it can be seen that the method provided by this embodiment can improve the accuracy, comprehensiveness and efficiency of the intent recognition results of query sentences performance, thereby improving the user experience.

Description

technical field [0001] The present disclosure relates to the field of computer technology, and in particular to an intent recognition method and device. Background technique [0002] Existing intelligent customer service systems generally design many standard questions and similar questions to form a very large knowledge base, train the model to identify user questions, and improve the generalization ability of the model by continuously expanding knowledge to better answer questions , to meet the needs of users. [0003] In the existing intent recognition schemes in AI dialogue robots, the industry usually adopts a classification model, which regards each main question as a category, classifies user input (query), and regards the category as the question the user wants to ask. During specific implementation, a threshold is generally defined, and the probability that the query belongs to each category is predicted through the model, and the category with a probability greate...

AI Technical Summary

Problems solved by technology

[0005] In view of this, the embodiments of the present disclosure provide an intent recognition method, device, computer equipment, and computer-readable storage medium to solve the problem that the matching method of sentence intent recognition in the prior art is relatively rigid, and it is difficult to accurately capture the completeness of user problems. Semantic information, it is prone to errors that only recognize partial intentions, or the interpretability is low, and the intention of sentences cannot be accurately, comprehensively and efficiently identified

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