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Problem checking method and device, electronic equipment and storage medium

A problem and problem receiving technology, applied in the field of software monitoring, can solve problems such as difficulty in ensuring the accuracy of troubleshooting information and troubleshooting speed, and achieve the effect of improving troubleshooting speed and accurate troubleshooting

Pending Publication Date: 2022-03-04
挂号网(杭州)科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, it is difficult to guarantee the accuracy and speed of troubleshooting information only by using event identification to troubleshoot problems.

Method used

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  • Problem checking method and device, electronic equipment and storage medium
  • Problem checking method and device, electronic equipment and storage medium
  • Problem checking method and device, electronic equipment and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0026] figure 1 It is a flow chart of a troubleshooting method provided by Embodiment 1 of the present invention. This embodiment is applicable to troubleshooting web page errors. The method can be executed by the troubleshooting device provided in the embodiment of the present invention. The device can be implemented by software and / or hardware, and the apparatus may be configured on electronic computing equipment, such as terminals and / or servers. Specifically include the following steps:

[0027] S110. Receive a question query request, wherein the question query request includes at least one of a user ID, an event ID, an application ID, and a page ID.

[0028] Wherein, the question query request may be a request initiated by the user on the client side of the error query system, and the question query request may include but not limited to include at least one of user ID, event ID, application ID and page ID. The user ID can be the unique ID of the logged-in user, and the...

Embodiment 2

[0038] figure 2 It is a schematic flowchart of a problem troubleshooting method provided in Embodiment 2 of the present invention. On the basis of the above embodiments, "match the problem query request in the problem database to obtain the troubleshooting method corresponding to the problem query request." Information" is further refined. For the specific implementation manner, reference may be made to the detailed elaboration of the technical solution. Wherein, technical terms that are the same as or corresponding to those in the foregoing embodiments will not be repeated here. Such as figure 2 As shown, the method of the embodiment of the present invention specifically includes the following steps:

[0039] S210. Receive a question query request, wherein the question query request includes at least one of a user ID, an event ID, an application ID, and a page ID.

[0040] S220. Match the problem query request in the problem database to obtain troubleshooting informatio...

Embodiment 3

[0047] image 3 It is a schematic flow chart of a troubleshooting method provided by Embodiment 3 of the present invention. The embodiment of the present invention can be combined with various alternative solutions in the foregoing embodiments. In this embodiment of the present invention, optionally, before receiving the problem query request, the method further includes: detecting a problem event that occurs on a page, wherein the problem event includes a user ID, an event ID, an application ID, and a page ID One or more of ; transmit the problem event to the problem database.

[0048] Such as image 3 As shown, the method of the embodiment of the present invention specifically includes the following steps:

[0049] S310. Detect a problem event occurring on a page, wherein the problem event includes one or more of a user ID, an event ID, an application ID, and a page ID.

[0050] Wherein, the problem event may be generated by the user's operation on the page. Specifically...

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PUM

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Abstract

The invention discloses a problem checking method and device, electronic equipment and a storage medium. The method comprises the steps that a question query request is received, and the question query request comprises at least one of a user identifier, an event identifier, an application identifier and a page identifier; the question query request is matched in a question database, troubleshooting information corresponding to the question query request is obtained, and question events recognized in the items of the multi-language environment are stored in the question database. According to the technical scheme, one or more of the user identifier, the event identifier, the application identifier and the page identifier are matched in the problem database to obtain the corresponding troubleshooting information, so that independent query of a single identifier or mixed query of multiple identifiers can be realized, accurate troubleshooting of problems is realized, and the troubleshooting speed is increased.

Description

technical field [0001] The invention relates to the technical field of software monitoring, in particular to a troubleshooting method, device, electronic equipment and storage medium. Background technique [0002] At present, the front-end / back-end technology is developing rapidly, but various errors or problems often occur during the operation of the front-end / back-end. [0003] In the front-end / back-end problem troubleshooting process, most solutions only use event identifiers to distinguish user behaviors, and use event identifiers to reversely query what operations the user has done in the current scene to locate and troubleshoot the problem. However, it is difficult to guarantee the accuracy and troubleshooting speed of troubleshooting information only by using event identification to troubleshoot problems. Contents of the invention [0004] Embodiments of the present invention provide a data analysis method, device, electronic equipment, and storage medium, so as to...

Claims

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Application Information

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IPC IPC(8): G06F16/2458
CPCG06F16/2465
Inventor 杨毅臻孙舒怡黄跃浩
Owner 挂号网(杭州)科技有限公司
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