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Session prompting method and device based on artificial intelligence, storage medium and equipment

A technology of artificial intelligence and personnel, applied in the field of artificial intelligence, can solve problems such as poor flexibility, and achieve the effect of flexible support

Pending Publication Date: 2022-05-27
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In view of this, the embodiment of the present invention provides a conversation prompt method and device based on artificial intelligence, a computer-readable storage medium and a terminal device, to solve the problem that the agent has poor flexibility when having a conversation with the user according to a pre-established script. The problem

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  • Session prompting method and device based on artificial intelligence, storage medium and equipment
  • Session prompting method and device based on artificial intelligence, storage medium and equipment
  • Session prompting method and device based on artificial intelligence, storage medium and equipment

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Embodiment Construction

[0070] In order to make the purpose, features and advantages of the present invention more obvious and understandable, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the following The described embodiments are only some, but not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

[0071] The embodiments of the present invention can acquire and process related data based on artificial intelligence technology. Among them, artificial intelligence (AI) is a theory, method, technology and application system that uses digital computers or machines controlled by digital computers to simulate, extend and expand human inte...

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PUM

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Abstract

The invention belongs to the technical field of artificial intelligence, and particularly relates to a session prompting method and device based on artificial intelligence, a computer readable storage medium and terminal equipment. The method comprises the following steps: extracting a historical session text set between an agent and a user from a preset database; performing vocabulary frequent sequence mining on each section of historical session text in the historical session text set to obtain a vocabulary frequent sequence set corresponding to the historical session text set; obtaining a target keyword of the current seat personnel and the user in a real-time session process; searching a vocabulary frequent sequence subset corresponding to the target keyword in the vocabulary frequent sequence set; and performing session prompt on the current seat personnel according to each vocabulary frequent sequence in the vocabulary frequent sequence subset. According to the session prompting method and device, a script does not need to be formulated in advance, session prompting is carried out in real time by mining the historical session between the seat personnel and the user, and support can be flexibly provided for the seat personnel in various scenes.

Description

technical field [0001] The present invention belongs to the technical field of artificial intelligence, and in particular relates to an artificial intelligence-based conversation prompting method, device, computer-readable storage medium and terminal device. Background technique [0002] Modern agent scenarios have been increasingly transferred from offline to online, including telephone agents, online customer service, etc. These agents have one thing in common: using natural language to communicate with users requires a certain degree of professionalism, but because it is not a Face-to-face conversations with users allow agents to access information and delay responses to a certain extent. [0003] In the prior art, agents generally conduct conversations with users according to pre-established scripts, but this method is less flexible. With the support of scripts, you can only talk to users based on your own personal experience, and it is difficult to provide users with a...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/33G06F16/335G06F16/31G06F16/338G06F40/284G06F40/205
CPCG06F16/3344G06F16/335G06F16/313G06F16/338G06F40/284G06F40/205
Inventor 翟永青
Owner PING AN TECH (SHENZHEN) CO LTD