Voice guidance system and operation method thereof

A guidance system and voice technology, applied in voice analysis, voice recognition, instruments, etc., can solve problems such as poor sound quality performance, long call time, and lower customer satisfaction at the other end of the phone, so as to improve customer satisfaction and improve efficiency. Effect

Pending Publication Date: 2022-06-24
GN AUDIO AS
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This is a negative experience for the agent, but it also results in poorer audio performance, which in turn reduces customer satisfaction on the other end of the call and, on average, leads to longer calls
After many hours on the phone, it can be difficult to remember that there is a person on the other end of the line eager for help solving a problem
Also, it may be difficult for the speaker to improve his / her speaking skills

Method used

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  • Voice guidance system and operation method thereof
  • Voice guidance system and operation method thereof
  • Voice guidance system and operation method thereof

Examples

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Embodiment Construction

[0018] Various exemplary embodiments and details will be described below with reference to the associated drawings. It should be noted that the drawings may or may not be to scale and that elements of similar structure or function are represented by the same reference numerals throughout the drawings. It should also be noted that the drawings are only intended to facilitate the description of the embodiments. They are not intended to be exhaustive descriptions of the invention nor to limit the scope of the invention. Furthermore, the illustrated embodiments need not have all of the aspects or advantages shown. An aspect or advantage described in connection with a particular embodiment is not necessarily limited to that embodiment, and may be practiced in any other embodiment, even if not so shown, or if not so explicitly described.

[0019] A method of operating a voice guidance system including a voice guidance device is disclosed. The voice guidance system may optionally ...

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PUM

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Abstract

Disclosed are a voice guidance system and a method of operating the same, in particular a method of operating a voice guidance system comprising a voice guidance device, the method comprising obtaining audio data representing one or more voices, the audio data comprising first audio data of a first voice; obtaining first voice data based on the first audio data; determining whether the first voice data satisfies a first training criterion; determining a first training session in accordance with a determination that the first voice data satisfies the first training criteria; first training information indicative of the first training session is output via an interface of the voice guidance device.

Description

technical field [0001] The present disclosure relates to speech processing and related tools and methods and systems, particularly for analyzing, monitoring, directing, and / or evaluating one or more speakers (eg, a caller and / or an agent of a call and / or a telephone conversation or conference ( For example, the voice of one or more participants of an online meeting). Accordingly, a system, voice guidance device and related method are provided, particularly a method of operating a voice guidance system including a voice guidance device. Background technique [0002] Today, interactions between people are increasingly taking place remotely and virtually, eg, via telephone calls, conference calls, and the like. However, on each side of the phone, it may be difficult for people speaking to each other to understand each other's emotions or emotions just by listening to one speech. People's voice and / or speech abilities are becoming more and more important. [0003] For example...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L25/63
CPCG10L25/63G09B19/04G10L25/51G10L25/03G10L25/30G10L17/26G10L15/063G10L15/22G10L2015/0636G10L2015/0638G10L2015/225
Inventor 弗洛里安·艾本克里斯蒂安·利勒隆安诺斯·赫尔普兰德阿里·厄兹基尔
Owner GN AUDIO AS
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