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Work order classification method and device and computer readable storage medium

A classification method and work order technology, applied in computer parts, computing, manufacturing computing systems, etc., can solve the problems of heavy workload, low efficiency of citizen hotline work order classification, long time consumption, etc., and achieve the effect of improving efficiency.

Pending Publication Date: 2022-07-12
上海迥灵信息技术有限公司 +1
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  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In the related technology, most of the 12345 citizen hotline work orders are manually sorted one by one, but manual one-by-one processing is heavy and time-consuming, which will lead to low efficiency of citizen hotline work order classification

Method used

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  • Work order classification method and device and computer readable storage medium
  • Work order classification method and device and computer readable storage medium
  • Work order classification method and device and computer readable storage medium

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Embodiment Construction

[0045] It should be understood that the specific embodiments described herein are only used to explain the present invention, but not to limit the present invention.

[0046] In the related art, most of the 12345 citizen hotline work orders are processed manually one by one, and the work order events are classified manually, which results in large workload, long time consumption, and low efficiency of classification processing.

[0047] In order to improve the classification efficiency of citizen hotline work orders, the embodiments of the present invention provide a work order classification method, device, and computer-readable storage medium, wherein the main steps of the method include:

[0048] Obtain the text information of the work order to be processed in the citizen hotline system, and determine the text entity information of the work order to be processed according to the text information;

[0049] Determine the combined feature of the work order to be processed acco...

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Abstract

The invention discloses a work order classification method and device and a computer readable storage medium, and the method comprises the steps: obtaining the text information of a to-be-processed work order in a citizen hotline system, and determining the text entity information of the to-be-processed work order according to the text information; according to the text information and the text entity information, determining a combination feature of the to-be-processed work order; determining candidate clustering work orders from historical clustering work orders in the citizen hotline system according to the appeal time of the work order to be processed; determining the similarity between the to-be-processed work order and each candidate clustering work order according to the combined features, wherein the clustering work order is a work order subjected to clustering numbering; and determining the clustering number of the to-be-processed work order according to the similarity. The method and the device aim at improving the classification efficiency of the citizen hotline work order events.

Description

technical field [0001] The present invention relates to the technical field of event classification, and in particular, to a work order classification method, device and computer-readable storage medium. Background technique [0002] In order to promote the integration and optimization of the citizen service hotlines of relevant departments, promote the close connection between the acceptance of the citizen hotline and the back-office processing services, and ensure that the problems and reasonable appeals reported by enterprises and the public are dealt with and handled in a timely manner, the 12345 citizen service hotline was launched. [0003] Faced with a large number of citizen hotline work orders, in order to deal with the citizen hotline work orders in a targeted manner, it is often necessary to classify the received citizen hotline work orders. Problems that need to be solved urgently on the road of hotline operation quality and efficiency. In related technologies, ...

Claims

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Application Information

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IPC IPC(8): G06F40/279G06K9/62G06Q50/26
CPCG06F40/279G06Q50/26G06F18/23G06F18/24147G06F18/22Y02P90/30
Inventor 马帅陈晓东戴世超熊凡员晓毅曾涛徐明
Owner 上海迥灵信息技术有限公司
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