One-stop clinical support and service method and system

A service method and one-stop technology, applied in the field of one-stop clinical support and service methods and systems, can solve the problems of low matching accuracy and matching efficiency of clinical service nurses, unreasonable deployment of clinical services, etc., and improve clinical nursing Work efficiency and patient satisfaction, improve accuracy and matching efficiency, ensure the effect of rational allocation
CN114792561APending Publication Date: 2022-07-26SHANDONG PROVINCIAL HOSPITAL AFFILIATED TO SHANDONG FIRST MEDICAL UNIVERSITY

Patent Information

Authority / Receiving Office
CN · China
Current Assignee / Owner
SHANDONG PROVINCIAL HOSPITAL AFFILIATED TO SHANDONG FIRST MEDICAL UNIVERSITY
Publication Date
2022-07-26

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Abstract

The invention discloses a one-stop clinical support and service method and system, and relates to the technical field of artificial intelligence, and the method comprises the steps: collecting and obtaining patient demand information through an integrated clinical service module; performing feature analysis on the patient demand information to obtain nursing requirement attribute information; acquiring a nursing personnel information set; obtaining a nurse evaluation information set according to the nurse information set; inputting the nursing requirement attribute information and the nurse evaluation information set into a clinical service matching model to obtain a clinical matching nurse information set; and when a conflict factor occurs in the nursing work task information, clinical service deployment management is carried out based on a nursing adaptation matching rule. The technical effects that intelligent service matching is carried out through the patient collection requirement information and the nurse evaluation information, the nursing matching accuracy and matching efficiency are improved, the clinical service allocation reasonability is guaranteed, and then the clinical nursing work efficiency and the patient satisfaction degree are improved are achieved.
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Description

technical field

[0001] The invention relates to the field of artificial intelligence, in particular to a one-stop clinical support and service method and system. Background technique

[0002] One-stop clinical service is to integrate the functions of the original clinical center service desk and the outpatient consultation, triage, consultation, appointment, health education, and convenience services scattered in various windows, providing patients with "convenient, fast, fast, and excellent". "One-stop service, the overall optimization of the process is expected to achieve the effect of allowing patients to "run at most once and ask at most once", so that patients who come to the hospital can solve various problems encountered in the process of medical treatment in the one-stop service area.

[0003] However, the matching accuracy and matching efficiency of nursing staff of clinical services in the prior art are low, which leads to the technical problem of unreasonable depl...

Claims

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