Mechanism and method for dynamic question handling through an electronic interface

a dynamic question and electronic interface technology, applied in the field of electronic interfaces, can solve problems such as waste of time and computer resources, inability to intelligently and forethoughtly answer questions, and inability to implement standardized forms, so as to facilitate or implement an application or business process

Inactive Publication Date: 2002-03-07
FAIR ISAAC & CO INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

0002] This invention relates generally to computer systems that utilize rule-based mechanisms to facilitate or implement an application or business process. A type of system that often uses a rules-based approach is an expert system or knowledge-based system, which attempts to mimic the thought process that an expert would utilize to address tasks in a particular field. Computer systems that employ rules-based mechanisms, e.g. expert systems, are employed in a wide variety

Problems solved by technology

While a rules-based approach is useful, there are drawbacks with respect to efficiency and ease of use.
Computer systems that have implemented standardized forms, such as a loan application, often present questions without intelligence or forethought.
As questions are presented without regard

Method used

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  • Mechanism and method for dynamic question handling through an electronic interface
  • Mechanism and method for dynamic question handling through an electronic interface
  • Mechanism and method for dynamic question handling through an electronic interface

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Embodiment Construction

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[0012] With reference to FIG. 1, there is shown an example of an architecture that can be employed for a rules-based system 100. In the system shown in FIG. 1, a client 102 of a computer-based application connects to a rule server 104 to perform a rules-driven operation. The client 102 may be either a local or a remote client that connects via a network connection. A particular human operator, or user, may use one or more client 102. A client 102 may be in data connection with a rule server 104 or an application tier 110. For example, client 102, is in data connection with rule server 104, and client 102.sub.2 is in data connection with application tier 110. An application tier 110 is one or more software programs that are functionally coordinated with one another. For example, an application tier may comprise one or more CRM or ERP software systems. The rule server 104 comprises or connects to a rulebase 108 that contains one or more rulesets. A rule engine 106 is the mechanism th...

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PUM

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Abstract

An improved mechanism for intelligently presenting questions through an electronic interface is disclosed. A rule server receives information identifying a set of answers from a user corresponding to a first set of questions presented to that user. In response, analysis is performed upon the set of received answers. A first determination is then made of whether any questions from the first set of questions need to be answered again based upon rules governing responsive answers. Next, a second determination is made of the composition of a second set of questions. The first determination and second determination may be performed at a rule server or an application tier. The second set of questions is then presented to a user through an electronic interface. Suggested answers to the second set of questions may also be presented to the user through an electronic interface contemporaneously with the second set of questions.

Description

RELATED APPLICATION DATA[0001] This application claims priority to U.S. provisional application Serial No. 60 / 231,161 filed on Sep. 7, 2000, which is incorporated herein by reference in its entirety.BACKGROUND AND SUMMARY[0002] This invention relates generally to computer systems that utilize rule-based mechanisms to facilitate or implement an application or business process. A type of system that often uses a rules-based approach is an expert system or knowledge-based system, which attempts to mimic the thought process that an expert would utilize to address tasks in a particular field. Computer systems that employ rules-based mechanisms, e.g. expert systems, are employed in a wide variety of settings, such as computer systems that bank loan officer uses for guidance in approving and rejecting loan applications. Other examples of disciplines in which rules-based systems are used include automobile repair, medical diagnosis, oil exploration, financial planning, chemical analysis, su...

Claims

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Application Information

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IPC IPC(8): G06F17/30G06N5/02G06N5/04
CPCG06N5/022G06N5/04G06N5/043
Inventor MAJOOR, JOHANNES W.F.
Owner FAIR ISAAC & CO INC
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