The invention discloses a service
monitoring data enhancement method,
system and device based on LLM and retrieval enhancement generation and a storage medium, and relates to the technical field of service monitoring and
exception handling. The method comprises the steps that user exception description is received, a webpage is retrieved through
semantic expansion, and triple output structured data is extracted; and comparing with a local
knowledge base,
processing and storing the new content classification vector, and updating the index. Performing preliminary screening and reordering by combining exception description and an update
library, taking a front
list as a context to enable a large
language model to generate analysis, evaluation and a strategy, and performing rule check and output; a result is verified, scene variants are generated according to exception types, after duplicate removal, the scene variants, strategies and
metadata are structurally stored in a
knowledge base, and continuous learning of a
closed loop is completed; according to the method, high-quality and high-timeliness service exception training data and
processing strategies can be automatically generated, the illusion problem of a large
language model in actual operation and maintenance is effectively solved, and the fault response speed and the decision accuracy are improved.