Method for changing online customer service state

A state-changing, state-of-the-art technology, applied in branch offices providing special services, data exchange details, digital transmission systems, etc., can solve the problems of untimely reply, error-prone, long waiting time for customers, etc., so as to improve work efficiency and improve Satisfaction, effect of good communication
CN101557359AInactive Publication Date: 2009-10-14BEIJING YIQI TELECOMM TECH
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Patent Information

Authority / Receiving Office
CN Β· China
Patent Type
Applications(China)
Current Assignee / Owner
BEIJING YIQI TELECOMM TECH
Publication Date
2009-10-14
Estimated Expiration
Not applicable Β· inactive patent

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Abstract

The invention provides a method for changing online customer service state, comprising the following steps: an online customer service staff clicks to choose corresponding state in a WEB interface; a WEB terminal sends a request for changing into the corresponding state to an instant messaging server; the instant messaging server changes the state of the online service staff to be the corresponding state after receiving the request; the instant messaging server sends the updated online customer service staff state to the WEB terminal, and the state of the online service staff is displayed as the chosen state. The online customer service staff reasonably adjusts the online state according to the working condition and the communication condition with customers and can switch among normal, busy and exit states randomly, thereby improving the working efficiency, enhancing the degree of satisfaction of customers and having good communication effect.
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Description

Technical field:

[0001] The invention relates to the field of computer software and network communication, in particular to instant communication technology, and in particular to a method for changing the state of online customer service. Background technique:

[0002] Instant messaging (IM for short) has become an important means for users to communicate through the network, and the application of instant messaging is becoming more and more extensive. Many WEB terminals provide online services, that is, users open WEB pages, and users actively click online. The customer service requests instant communication with it, and the instant communication server communicates with the online customer service in a normal state according to the online customer service status list, and the user consults in real time.

[0003] At present, the online status of online customer service personnel is divided into normal or busy, or exit status by the time interval of whether the customer serv...

Claims

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