Client guiding and shunting method, device and system
A diversion system and customer technology, which is applied in the field of customer guidance and diversion in the communication industry, and can solve problems such as unbalanced business volume of business outlets
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Embodiment 1
[0033] figure 1 It is a flow chart of a customer-guided diversion method according to an embodiment of the present invention. Such as figure 1 As shown, this embodiment includes:
[0034] Step S102: According to the customer characteristic data, dig out the customers who are inclined to handle business, and obtain the location of the customers;
[0035] Step S104: Obtain the location and real-time processing capacity of each business outlet;
[0036] Step S106: According to the location of the customer, the location and real-time processing capability of each business outlet, the customer is distributed to the business outlets around the customer's location and with real-time processing capability.
[0037] In this embodiment, the customer characteristic data is stored in the BOSS system or a database established separately. The location of the customer obtains the longitude and latitude information through the mobile terminal positioning method in the prior art, and trans...
Embodiment 2
[0041] figure 2 It is a flow chart of customer guidance diversion in Embodiment 2 of the present invention. Such as figure 2 As shown, this embodiment includes:
[0042] Step S202: According to the customer characteristic data, dig out the customers who are inclined to handle business, and obtain the location of the customers;
[0043] Step S204: classify the customers according to the business they need to handle or the urgency of the business;
[0044] Step S206: Obtain the location and real-time processing capacity of the business outlet;
[0045] Step S208: According to the location of the customer, the location of the business outlet and its real-time processing capability, and customer classification, the customers are distributed to the business outlets around the customer's location and with real-time processing capability.
[0046] For example: the following information is recorded in the database: customer A, whose information is as shown in Example 1, customer...
Embodiment 3
[0050] image 3 It is a schematic diagram of a customer-guided diversion method according to Embodiment 3 of the present invention. Such as image 3 As shown, the implementation process of this embodiment is the same as that of the second embodiment, and step S204 and step S210 are refined, and the implementation of other steps may refer to the relevant descriptions of the first and second embodiments.
[0051] Scanning and mining customer characteristic information, the following types of customers tend to go to business outlets to handle business, and the order of business urgency is as follows:
[0052] The first category: customers who need to pay and mainly pay through physical channels, regularly scan customers who have insufficient pre-deposit balances, are about to owe fees or have already owed fees, and at the same time judge whether the customer’s historical payment channels are mainly physical channels. Arrears of payment will cause unpredictable consequences, so ...
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