Method and system for monitoring transaction channel state of self-service channel business system

Abstract

The invention provides a method for monitoring the transaction channel state of a self-service channel business system. The method comprises that transaction serial number data of the transaction channel of the self-service channel business system is received, classification, statistics and analysis are conducted to the data to generate transaction channel state analysis results, and the transaction channel state of the self-service channel business system. Correspondingly, the invention additionally discloses a system for monitoring the transaction channel state of the self-service channel business system. The invention improves the monitoring response speed and the monitoring response accuracy of the transaction channel state of the self-service channel business system, and effectively reduces the labor intensity and the labor cost.

Description

technical field [0001] The present invention relates to the field of monitoring of electronic systems, and more specifically, to a method and system for monitoring the state of a transaction channel of a self-service channel business system. Background technique [0002] The self-service channel business system refers to the collection of cash machines, deposit machines, recycling machines, self-service terminals and other equipment, network, self-service channel pre-service system (ATMP), self-service channel monitoring system and background processing equipment. As a window for banks to provide services to customers, the self-service channel business system is widely recognized by financial institutions and customers for its fast and effective self-service methods. The monitoring of the self-service channel business system is an important guarantee for its normal operation, and the monitoring content mainly includes monitoring the transaction channel status of the self-ser...

AI Technical Summary

Problems solved by technology

[0003] 1. The accuracy of the manual monitoring method is poor, because the manual monitoring is mainly judged by the monitors based on personal experience, which not only causes inconsistent judgment standards, but may also lead to wrong judgments;

[0004] 2. The manual monitoring method requires the monitoring personnel to monitor the screen for a long time, and the labor intensity of the monitoring personnel is too high;

[0005] 3. With the continuous increase of self-service equipment, the manual monitoring method needs to continuously increase the number of staff, and the labor cost is high

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