Implementation method for virtual call center, equipment and user identity identification module

Abstract

The invention discloses an implementation method for a virtual call center and terminal equipment. The method is used for solving the problems of high network interconnection pressure and low access response speed of the call center in the prior art. The terminal equipment comprises a control device and a user identity identification module, wherein the control device is used for informing the user identity identification module when a call event is monitored, carrying a dialed number in the notification of the call event, informing the user identity identification module after the call event is intercepted and when a keyboard input event is monitored, and carrying input information in the notification of the keyboard input event; and the user identity identification module is used for intercepting the call event when the dialed number carried in the notification of the received call event is a call center number, sending a pre-stored digital signal to the control device to play voice, and executing corresponding operation according to the carried input information when the notification of the keyboard input event is received. The invention also provides the user identity identification module.

Description

technical field [0001] The invention relates to the field of mobile communication, in particular to a method for realizing a virtual call center, terminal equipment and a user identification module. Background technique [0002] A call center is a service organization composed of a group of service personnel in a relatively concentrated place. It usually uses computer communication technology to handle telephone inquiries from enterprises and customers, especially with the ability to handle a large number of incoming calls at the same time. It shows that incoming calls can be automatically assigned to personnel with corresponding skills, and all incoming call information can be recorded and stored. [0003] The call center established by the communication operator is connected to a certain database through the telephone system, and has computer voice automatic answering equipment or artificial seats to directly play the information required by the user to the user. Its trad...

AI Technical Summary

Problems solved by technology

[0007] The present invention provides a method for realizing a virtual call center, a terminal device and a user identity recognition module, which are used to solve the problems of high network connection pressure and slow access response speed of the call center in the prior art

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